# Sistava vs Chatbase

*AI Customer Support*

Chatbase vs Sistava

Chatbase lets you point an AI agent at your website, documents and help content and embed it as a support widget. Bootstrapped by a single founder to roughly $8M ARR with about 18 people, it has since expanded into voice agents, telephony, outbound WhatsApp campaigns and a helpdesk module. Sistava competes on a different axis: employees with roles, layered memory, real tool access and schedules, working across every function rather than answering on one surface.

> **Bottom line:** Sistava covers sales, marketing, operations and finance as hireable roles. Chatbase centres on a trained support agent per site.

## Profile

- **Pricing:** Tiered plans with message credits that vary by model, so one reply can consume 1 to 6 credits. Extra agents cost $300 per agent per year and removing the Powered by Chatbase badge costs $1,188 per year. Auto-recharge runs $40 per 1,000 credits, and agents stop replying when credits run out.
- **Founded:** 2023, by Yasser Elsaid
- **Funding:** Bootstrapped, no venture funding. Around $8M ARR by late 2025 with a team of roughly 18
- **Focus:** Custom AI support agents trained on your content, embedded on your site

## Why Sistava

- Sistava covers sales, marketing, operations and finance as hireable roles. Chatbase centres on a trained support agent per site.
- Sistava employees act on real tools and can execute multi-step work. Chatbase agents answer from trained content and take a narrower set of actions.
- Sistava carries layered memory across channels and tasks. Chatbase agents ground in the sources you upload.
- Sistava adds a leader, a shared board and sprints so findings become owned work. Chatbase reports on conversations.
- Sistava plans include a credit pool without a per-agent surcharge or a fee to remove branding. Chatbase charges $300 per extra agent per year and $1,188 a year to remove the badge.

## Feature Comparison

| Feature | Chatbase | Sistava |
|---|---|---|
|  | ✗ | ✓ |
|  | Core product | Knowledge base and training |
|  | ✓ | Via channels |
|  | Added in 2026 | ✓ |
|  | Support, some outbound | Sales, Marketing, Support, Ops |
|  | ✗ | ✓ |
|  | ✗ | ✓ |
|  | ✗ | ✓ |
|  | ✗ | ✓ |
|  | ✗ | ✓ |
|  | $1,188 per year | White label available |
|  | 1-6 credits per reply by model, $40 per 1,000 top-up | Credit pool per plan |
|  | Tiered plus $300/agent/year | Free (2,000 lifetime credits) + $49/mo |