# Sista AI vs Decagon

*AI Customer Support*

Sistava vs Decagon

Decagon is an engineering-led enterprise AI platform focused on customer support automation with natural language workflow definitions (Agent Operating Procedures). While Decagon requires $95K+ annual contracts and limits itself to customer support, Sistava provides multi-function AI employees from a marketplace with transparent pricing, team hierarchy, and thousands of integrations.

## Profile

- **Pricing:** Enterprise only. Usage-based (per-conversation). Reported six-figure annual contracts (per public reports).
- **Founded:** 2023, San Francisco
- **Funding:** Reportedly $481M raised at a $4.5B valuation (Jan 2026, per public reports). Backed by a16z, Accel.
- **Focus:** Enterprise AI concierge for customer support with Agent Operating Procedures

## Why Sista AI

Sistava lets you hire AI employees in minutes. Decagon requires an enterprise sales process with reported six-figure minimums.,Sistava covers support, sales, marketing, and ops. Decagon is customer support only.,Sistava has transparent tiers from Free to $799/mo. Decagon contracts are reportedly six-figure annual.,Sistava supports team hierarchy with leader delegation and sprint cycles. Decagon offers individual agent workflows.,Sistava includes task boards, file Drive, and work journals. Decagon provides support-only tooling.

## Feature Comparison

| Feature | Decagon | Sista AI |
|---|---|---|
|  | Enterprise implementation | Minutes |
|  | Reportedly six figures per year | Free ($0/mo) |
|  | Reported six-figure minimum | None |
|  | Customer support only | Support, sales, marketing, ops |
|  | ✗ | ✓ |
|  | Conversation + cross-channel | Graph + episodic, persistent |
|  | Zendesk, Salesforce, limited | Thousands of native + MCP |
|  | ✗ | ✓ |
|  | ✗ | ✓ |
|  | Proprietary | ✓ |
|  | Amazon Connect, RingCentral | STT/TTS built-in |
|  | ✗ | ✓ |
|  | Analytics dashboard | ✓ |