# Sista AI vs Intercom Fin

*AI Customer Support*

Sistava vs Intercom Fin

Intercom Fin is an AI agent bolted onto Intercom existing helpdesk platform, charging $0.99 per resolution on top of per-seat platform fees ($29-$132/seat/mo). Unlike Fin with support-only focus and unpredictable per-resolution billing, Sistava offers multi-function AI employees with flat monthly pricing, team hierarchy, and thousands of integrations.

## Profile

- **Pricing:** $0.99/resolution + Intercom platform ($29-$132/seat/mo). 14-day trial. Variable costs.
- **Founded:** 2011, San Francisco/Dublin (Fin AI launched 2023)
- **Funding:** $240M+ raised. ~$1.3B valuation. 6,000+ Fin customers.
- **Focus:** AI-first customer service agent layered on Intercom helpdesk platform

## Why Sista AI

Sistava offers flat predictable pricing ($0-$799/mo). Intercom Fin charges $0.99 per resolution plus $29-$132/seat/mo platform fees.,Sistava employees handle support, sales, marketing, and ops. Intercom Fin is a customer support chatbot only.,Sistava connects to thousands of apps plus custom MCP servers. Intercom Fin is locked into the Intercom ecosystem.,Sistava retains memory across tickets, channels, and customers (graph + episodic). Intercom Fin matches knowledge base articles per ticket.,Sistava includes browser automation, task boards, and file Drive. Intercom Fin is limited to chat/email/voice responses.

## Feature Comparison

| Feature | Intercom Fin | Sista AI |
|---|---|---|
|  | $0.99/resolution + seat fees | Flat $0-$799/mo |
|  | Variable (scales with volume) | Fixed monthly bill |
|  | 14-day trial only | ✓ |
|  | Customer support only | Support, sales, marketing, ops |
|  | ✗ | ✓ |
|  | Knowledge base + ticket history | Graph + episodic, persistent |
|  | Intercom ecosystem | Thousands of native + MCP |
|  | 45 languages | Multi-language |
|  | ✗ | ✓ |
|  | ✗ | ✓ |
|  | ✗ | ✓ |
|  | Fin Voice (sentiment-aware) | STT/TTS built-in |
|  | Tied to Intercom | No lock-in |