# Sistava vs Kore.ai

*AI Customer Support*

Sistava vs Kore.ai

Kore.ai sells Artemis, an enterprise agentic AI platform for building and orchestrating AI agents across both customer-facing support and internal employee productivity (IT, HR, recruiting), used by large enterprises like Morgan Stanley and Pfizer. It is a platform you build agents on, not a pre-built hire, and Gartner has named it a Leader in its Conversational AI Platforms Magic Quadrant. Sistava ships a support employee that already works out of the box, alongside sales, marketing, and ops teammates, without a build phase.

> **Bottom line:** Sistava hires a ready-to-work support employee in minutes. Kore.ai is a build platform: you or an integrator construct the agent on Artemis before it does anything.

## Profile

- **Pricing:** Enterprise only, custom quoted. No public pricing; demo required.
- **Founded:** 2014, Orlando, Florida
- **Funding:** $150M Series D (Jan 2024, led by FTV Capital with NVIDIA participation). $296M+ total raised (per PitchBook).
- **Focus:** Enterprise agentic AI platform (Artemis) for customer service and employee productivity

## Why Sistava

- Sistava hires a ready-to-work support employee in minutes. Kore.ai is a build platform: you or an integrator construct the agent on Artemis before it does anything.
- Sistava has published self-serve pricing ($49-$399/mo). Kore.ai requires a demo and a custom quote, with no public pricing.
- Honest concession: Kore.ai's enterprise footprint, Gartner Magic Quadrant Leader recognition, and agents that also cover internal IT and HR support for banking and healthcare clients, is a depth of enterprise governance and multi-department reach Sistava doesn't target.

## Feature Comparison

| Feature | Kore.ai | Sistava |
|---|---|---|
|  | Build and configure on platform | Minutes, self-serve |
|  | Custom enterprise quote | $49-$399/mo |
|  | Customer support + internal IT/HR | Support, sales, marketing, ops |
|  | ✗ | ✓ |
|  | Enterprise connectors (Azure, AWS, CRM/ITSM) | Thousands of native + MCP |
|  | Gartner Magic Quadrant Leader | Emerging |