# Sistava vs Tidio

*AI Customer Support*

Tidio vs Sistava

Tidio began as a live-chat widget for small websites and grew an AI agent called Lyro, which runs on Claude, claims around 67% resolution and takes native Shopify actions such as order lookups and refunds. It is priced for small teams with a genuine free plan, and has raised $26.8M since 2013 out of Poland. Sistava overlaps only on the support role: our support employee is one hire among a workforce that also sells, markets and runs operations.

> **Bottom line:** Sistava covers every function as hireable employees. Tidio covers the support conversation on your site.

## Profile

- **Pricing:** Free plan available. Starter $24.17/mo, Growth $49.17/mo, Plus from $749/mo, Premium custom. The Lyro AI agent is metered by conversation.
- **Founded:** 2013, Szczecin, Poland, by Tytus Gołas
- **Funding:** $26.8M raised in total, most recently a $25M Series B
- **Focus:** Live chat and AI support agent for small businesses and online stores

## Why Sistava

- Sistava covers every function as hireable employees. Tidio covers the support conversation on your site.
- Sistava employees run proactive scheduled work without a trigger. Tidio and Lyro respond to a visitor starting a chat.
- Sistava employees hold layered memory across channels and tasks. Lyro grounds answers in your knowledge base and store data.
- Sistava reaches thousands of apps plus custom MCP servers and can drive a browser. Tidio focuses on the website, Shopify and common helpdesk integrations.
- Sistava adds a leader, a shared board and sprints closing with a written review. Tidio is a conversation product without a work management layer.

## Feature Comparison

| Feature | Tidio | Sistava |
|---|---|---|
|  | ✗ | ✓ |
|  | Core product | Via channels |
|  | Around 67% with Lyro | Varies by role |
|  | ✓ | Via integrations |
|  | Support and chat | Sales, Marketing, Support, Ops |
|  | ✗ | Schedules, duties, heartbeat |
|  | ✗ | ✓ |
|  | ✗ | ✓ |
|  | ✗ | ✓ |
|  | Knowledge base and store data | Layered short-term, long-term, graph |
|  | ✗ | ✓ |
|  | Yes, limited | 2,000 lifetime credits |
|  | Free, $24.17, $49.17, then $749+/mo | Free (2,000 lifetime credits) + $49/mo |