# Sistava vs Parloa

*AI Voice and Phone*

Parloa vs Sistava

Parloa builds AI voice agents for contact centres, automating dialogue across phone, chat, voice assistants and messenger apps at the level of a human call centre agent. It went from a $1B valuation in May 2025 to $3B in January 2026 on the back of a $350M Series D, passing $50M ARR with customers including Microsoft, Accenture, KPMG and Booking.com. Sistava operates at the other end of the market: self-serve AI employees for founders and small teams, where voice is one of many channels.

> **Bottom line:** Sistava is self-serve from a free tier with published pricing. Parloa is an enterprise contract quoted through sales.

## Profile

- **Pricing:** Not published. Enterprise contracts quoted through sales.
- **Founded:** 2018, Berlin, by Malte Kosub and Stefan Ostwald. Around 300 staff across Berlin, Munich and New York
- **Funding:** Over $560M raised. $120M Series C in May 2025 at a $1B valuation, then $350M Series D in January 2026 tripling it to $3B. Over $50M ARR
- **Focus:** Enterprise agentic AI for contact centres across phone, chat and messaging

## Why Sistava

- Sistava is self-serve from a free tier with published pricing. Parloa is an enterprise contract quoted through sales.
- Sistava covers sales, marketing, support, operations and finance as employees. Parloa is focused on contact centre conversation automation.
- Sistava employees carry layered memory across every channel and task. Parloa optimises the conversation and its handoff to human agents.
- Sistava adds a shared board, sprints and work journals so calls connect to the rest of the work. Parloa reports on containment, handling time and resolution.
- Sistava connects thousands of apps plus custom MCP servers and can drive a browser. Parloa integrates into the enterprise contact centre stack.

## Feature Comparison

| Feature | Parloa | Sistava |
|---|---|---|
|  | ✗ | ✓ |
|  | Core product | Voice channel |
|  | ✓ | ✓ |
|  | Customer service | Sales, Marketing, Support, Ops |
|  | ✗ | ✓ |
|  | ✗ | ✓ |
|  | ✗ | ✓ |
|  | ✗ | ✓ |
|  | ✗ | ✓ |
|  | Conversation and CRM context | Layered short-term, long-term, graph |
|  | ✗ | ✓ |
|  | Enterprise quote | Free (2,000 lifetime credits) + $49/mo |