# Community Access

Join the public Sistava Discord to talk with other users and the team in real time, in two channels: Technical Support for bugs and setup issues, and General Support for questions and how-tos. It is free and open on every plan, no separate sign-up beyond your Discord account. The invite sits on the Support page and in the site footer.

Community Access is the Sistava Discord: a live chat space where you talk with other users and the Sistava team while you are working, not after you file something and wait. Two channels split the traffic: Technical Support for bugs, errors, and setup issues, and General Support for questions, how-tos, and general getting-started help.

Anyone with a Sistava account can join, on any plan, at no cost. Inside, you can ask a setup question and get an answer from someone who has already solved it, share how you have your AI employees configured, pick up tips from other users, and hear about new features before they are announced anywhere else.

There is an honest order to getting an answer, and the Support page states it plainly. Check the guide first, because most questions about setup, hiring, tools, channels, and billing are already written down there and reading beats waiting. When the guide does not cover your case, Discord is the next stop, because other founders and the team are in there daily. Email is the third route, for account questions, billing, or anything you would rather not say in public.

The difference from the in-app Feedback panel is timing and format. Feedback is where a request or bug becomes a tracked, voted-on item with a status that moves through New, Reviewing, Planned, In Progress, and Done: it is the system of record. Discord is where you get a same-session answer from a person, compare notes with someone running a similar setup, or ask a quick question that does not need a ticket at all. Use Discord when you want to talk to someone now; use Feedback when you want the request to be tracked and built.

It is worth being just as clear about what the community is not. The server is public, so nothing you post there is private to your workspace, and credentials, customer records, and anything confidential belong somewhere else. Your Discord account and your Sistava account are also completely separate: joining, leaving, or changing your handle has no effect whatsoever on your workspace, your plan, or your AI employees.

## What You Get in the Community

Real-time conversation with other Sistava users and with the team, split into a Technical Support channel for bugs and setup problems and a General Support channel for questions and how-tos.

Visibility into how other people actually use their AI employees, tips that never make it into a written guide, and early word on features before they are announced through any other channel.

## How It Fits With Feedback and Support

Community Access sits next to two related but distinct pieces of the support experience: the in-app Feedback panel, where a feature request or bug becomes a tracked, votable item with a status, and the support and contact channels, where you reach the team directly by email or a scheduled call.

Community is the fastest of the three for a same-session answer because it is peer-to-peer and does not wait on a queue. It is also the least formal: nothing you say in Discord is tracked as a roadmap item on its own. If you want a request remembered and prioritized, it still needs to go into Feedback.

## Getting a Useful Answer Faster

Reach for Discord when the guide does not cover your case, when something is behaving oddly, or when you want to sanity check an approach against people running a similar setup. Those are the questions a written article can never answer well, because the answer depends on how your own workspace is put together.

Give the room something to work with. What you expected, what happened instead, and the steps in between will get you a real answer far faster than saying it is broken. Keep account details, invoices, and anything confidential out of the thread and send those to the team by email instead.

## How It Works

**One shared Discord server, two channels, open to every account**

You join the community from a single invite link, available from the Guide, the site footer, and the in-app Feedback and support surfaces. Joining is free and does not require a paid plan or a support ticket first.

Once inside, you land in a server with two working channels. Technical Support is for anything broken: errors, setup problems, unexpected behavior from an AI employee. General Support is for everything else: how do I do X, what does this setting mean, how do other people structure their team. Both the Sistava team and other users read and answer in real time, so response speed depends on who is online rather than a queue.

Because it is an ordinary Discord server, nothing wires it back into the product. There is no plan check at the door and no part of Sistava tracks who joined. That also means the room is conversation rather than a record: an answer you get there solves your afternoon, but if the underlying thing needs to be remembered and built, it still belongs in the Feedback panel too.

## Use Cases

### Getting unstuck without filing a ticket

You hit a setup snag mid-task. Instead of writing up a support ticket and waiting, you drop the question in Technical Support and get an answer from the team or another user who has already been through it.

### Learning how other teams run their AI employees

You are not sure whether your setup is typical. General Support conversation shows you how other users structure their teams, schedules, and skills, which surfaces ideas you would not find in the guide.

### Hearing about new features before the changelog

The team shares what is coming and gathers early reaction in Discord before a feature is announced elsewhere, so active community members are first to know.

### Sanity checking a plan before you commit a week to it

You are about to change how your AI employees split the work between them. Describing the plan in General Support gets you reactions from people who already tried something close to it, before you build the whole thing.

## Comparison

| Before | After |
|---|---|
| A question at nine in the evening, a form to fill in, and no idea when anyone will read it. | A message in the right channel, answered by whoever is around, usually within hours. |
| No way to tell whether your setup is normal or quietly unusual. | A room of other founders showing how they actually structure their AI employees. |
| Every small question has to become a formal ticket before anyone sees it. | Quick questions stay quick, and only what deserves tracking goes into the Feedback panel. |
| Product news reaches you whenever you next happen to open the changelog. | The team talks about what is coming in Discord before it is announced anywhere else. |

## FAQ

### How do I join the Sistava Discord?

Open the Support page and click Join Discord, or use the community link in the site footer. It is a standard Discord invite, so a Discord account is all you need. There is no approval step, no waiting list, and no plan check at the door.

### Is the Discord free to join?

Yes. It is open to every user at no cost and on every plan, no upgrade required.

### Do I need a Sistava account to join?

You need a Sistava account to get the most out of it, since most conversations reference your own workspace and setup, but the invite itself is a normal Discord join, not a gated flow tied to billing.

### What is the difference between Discord and the Feedback panel?

Discord is live conversation with other users and the team, best for a quick question or a same-session fix. The Feedback panel is where a bug report or feature request becomes a tracked item with a visible status and vote count. Use Discord to talk now, Feedback to get something built.

### Which channel do I use to report a bug?

Technical Support, with steps to reproduce if you have them. For anything you want tracked toward a fix over time, also file it in the Feedback panel so it does not get lost in chat history.

### Can I report a security issue in Discord?

No. Security issues should go directly to security@sista.ai and never be posted publicly, including in Discord.

### How quickly does someone answer in Discord?

It depends on who is online rather than on a queue position, and answers usually come back within hours. Both other users and the Sistava team read the two channels, so a clear question with steps to reproduce gets picked up fastest. For account or billing matters, email support@sista.ai instead, where a person replies, usually within a day on weekdays.

## Where Community Access fits

Community Access is part of How you run the account itself.

Sign in the way your company already does, decide who can do what, and keep the money side legible. Credits, plans, invoices, referrals, and the controls that decide who reaches which part of the workspace.

- [How you run the account itself](/en/features/account): Your workspace, your money, your people.

## Read the guide

- [Guide: Community Access](/en/guide/getting-started/community)

## More in Account & Billing

- [Monthly Credits](/en/features/account/monthly_credits): Every paid plan comes with a pool of credits that refills automatically at the start of each billing period. Credits are the single unit that pays for everything your AI employees do: thinking, tool calls, media generation, voice, and meetings. There is nothing to top up manually each month; your allowance is just there again when the new period starts.
- [Lifetime Credits (Free)](/en/features/account/lifetime_credits_free): Pick the Free plan and your workspace gets 2,000 credits in one grant, no card required. Those credits never reset and never expire; you spend them at your own pace across chat, tools, and media generation until they run out. It is a one-time bucket, not a monthly allowance, so it is meant for trying the platform before you commit to a paid plan.
- [Buy Credits](/en/features/account/credit_packs): Add credits to your workspace balance any time, on any plan, without changing your subscription. Pick from three one-time packs, pay by card through Stripe, and the credits land in your balance as soon as the payment clears.
- [Upgrade & Downgrade](/en/features/account/plan_upgrade_downgrade): Move to a bigger plan the moment you need more credits or a higher employee cap, and the change takes effect immediately. Move to a smaller plan when you need less, and it takes effect at the end of your current billing period so you keep what you already paid for. Both happen from Settings, Subscription, no support ticket required.
- [Promo Codes](/en/features/account/promo_codes): Redeem a promotional code for a one-time, lifetime grant of bonus credits on top of your plan's monthly allowance. Enter a code at signup or any time afterward from Settings, Subscription, Get Free Credits. Each grant shows up in your Credit Grants history with its source, date, and amount, and one code can be redeemed once per workspace.
- [Referrals](/en/features/account/referral_program): Share your personal referral link or invite someone by email, and you both get 1,000 free credits the moment they sign up. Track every invite from a dedicated Earn Credits page, and keep earning until you hit the 10-referral cap.
- [Data Retention](/en/features/account/data_retention): Sistava deletes operational data on a fixed schedule instead of keeping it forever by default. A cleanup job runs every day and removes rows past their retention window: short-lived debug data within a week or two, working memory after 30 days of inactivity, and usage and activity history after two years. Chat messages, documents your employees write, and persistent notes are kept indefinitely unless you delete them yourself. There is no setting to change these windows; they apply the same way to every workspace.
- [Google Sign-In](/en/features/account/oauth_google): Sign in to Sistava with your Google account instead of creating a separate password. Choose Sign up with Google on the signup page and your workspace is ready after one approval, with your name and photo carried over automatically from Google. Because Google has already confirmed your email address, there is no verification email to chase before your AI employees can start working.
- [Microsoft Sign-In](/en/features/account/oauth_microsoft): Sign up or sign in with your Microsoft account instead of creating a password. Sistava reads your Microsoft account's name, email, and profile photo to set up your account, and your Profile page shows Microsoft as your connected sign-in method. Because Microsoft has already confirmed the address belongs to you, the account counts as verified from the start and your employees can begin working straight away. Google sign-in and an ordinary email and password are the other two ways in.
- [Workspace Roles](/en/features/account/tenant_roles): Every workspace you create has an Owner, Admin, and Collaborator role, each with a fixed set of permissions over billing, the collaborator roster, and resource access. Owners can grant a non-owner collaborator extra access, or take some away, without changing their overall role. A Roles page shows your own effective access and the full permission matrix so nobody has to guess what they can do.
- [User Profile Picture](/en/features/account/user_profile_avatar): Upload a photo for your account so your teammates and AI employees see a real picture of you instead of initials. It shows up in chat, comments, and the collaborator list across every workspace you belong to. If you signed up with Google or Microsoft, your picture is pulled in automatically the first time you sign in, and you can replace it any time.
- [Two-Factor Authentication](/en/features/account/two_factor_auth): Add a second sign-in step to your Sistava account using any TOTP authenticator app, like Google Authenticator or Authy. Once enabled, a code from your app is required in addition to your password, so a leaked or guessed password alone is not enough to get in. Turning it on immediately signs out every other active session, so a session created before you enabled it cannot be used to bypass it.

## Explore

- [Every feature](/en/features)
- [Hire an AI employee](/en/market)
- [Pricing](/en/pricing)