# Downloadable Invoices and Receipts Every charge on your account has a matching invoice or receipt you can pull up in one click. Open your transaction history, find the charge, and view the Stripe-hosted document with the full line items, billing period, tax, and payment method. Your billing page keeps a full transaction history: every charge, its date, description, payment method, subtotal, any discount applied, and the final amount. Next to each row that has a matching Stripe record, a View button opens the invoice or receipt in a new tab. For subscription charges, this opens the full Stripe-hosted invoice: line items, billing period, and tax breakdown. For one-time charges like credit packs that do not generate a full invoice, it opens the receipt instead. Either way, the document is ready to download or print as a PDF for your own records or to hand to your accountant. A separate Export button above the table builds a different kind of document: one branded PDF summarizing every row currently in your history, not a single charge. It lists each payment's date, description, payment method, subtotal, discount, and total in one file, with your company name, Sistava's legal entity details, and VAT number printed at the top, generated entirely in your browser rather than fetched from Stripe. Use View when you need the official Stripe invoice for one charge; use Export when you want one document covering many payments at once, for example a year of subscription charges for a bookkeeper. If a charge has no invoice or receipt on file, for example because it predates the current billing setup, no View button is shown for that row. The row still displays the amount, date, and payment method, and it is still included in an Export. ## Where to find it Go to your account billing settings and open the transaction history table. Every past charge is listed with its date, description, payment method, subtotal, discount if any, and total. The View button sits at the end of each row where a Stripe document exists. It opens in a new browser tab so you never lose your place in the billing page. The Export button sits above the table and covers whatever rows are currently loaded, not just one. ## What the document contains A full invoice includes the line items that made up the charge, the billing period it covers, and any tax applied. A receipt is a simpler confirmation of payment for one-time purchases like credit top-ups. Both are hosted and generated by Stripe, so the formatting matches what you would see from any other Stripe-billed service, and the file downloads as a standard PDF. The Export summary PDF is generated locally instead: it never leaves your browser to fetch from Stripe, so it works even for a row that has no View button, and it always reflects whatever discount or subtotal figures are shown on screen at that moment. ## Why a subscription only ever shows one row A subscription payment actually produces two records on Stripe's side: an invoice and its matching settlement charge, arriving as separate events a few milliseconds apart. The transaction history collapses these into a single row automatically, keeping the invoice record because it is the one that carries the invoice number, the hosted invoice link, the PDF link, and the subtotal and discount breakdown. A one-time credit pack purchase has no invoice twin to collapse, so it appears as a single charge row from the start, with a receipt link instead of an invoice link. This is also why the discount column can show a value even when you never entered a coupon code manually: some discounts are baked into the invoice as a proration credit rather than surfaced as a separate line item, and the amount is still pulled through and shown next to the charge. ## How It Works **Pulled straight from Stripe, opened in a new tab** Each transaction row carries a hosted invoice URL when one exists, and falls back to a receipt URL when it does not. The View button links to whichever one is available for that charge. Clicking View opens the document on Stripe's own hosted page, so the PDF always reflects the authoritative record and never goes stale even if your local view is cached. ## Use Cases ### Monthly bookkeeping Pull the invoice for each month's subscription charge and hand it to your accountant or drop it into your expense software, without emailing support to ask for a copy. ### Expense reports Download the receipt for a credit top-up right after buying it so you can attach it to a reimbursement request the same day. ### Tax season records Go back through the full transaction history at year-end and open every invoice you need for your records, all from the same page. ## FAQ ### Can I download the invoice as a PDF? Yes, two ways. The View button opens Stripe's hosted invoice or receipt page for that one charge, which includes a download option for the PDF. The Export button above the table builds a separate summary PDF covering every row in your history in one file. ### Why don't I see a View button on some older charges? A View button only appears when Stripe has a matching invoice or receipt on file for that charge. Charges from before the current billing setup may not have one, though the row itself, and its amount, still appear in the table and in an Export. ### Does this work for both subscription payments and credit top-ups? Yes. Subscription charges link to the full Stripe invoice, and one-time charges like credit packs link to the receipt instead, since they do not generate a full invoice. ### Do I need a Stripe account to view these documents? No. The invoice and receipt pages are hosted by Stripe on your behalf and are accessible with the link alone, no separate login required. ### What's the difference between the View button and the Export button? View opens Stripe's own document for one specific charge, the official record with Stripe's formatting. Export builds a single summary PDF, generated in your browser, that lists every charge currently in the table at once, useful when you want one file instead of opening several rows one at a time. ### Will I ever see two rows for the same subscription payment? No. Stripe writes an invoice record and a matching charge record for every subscription payment, but the transaction history merges them into one row automatically, keeping the invoice version since it carries the fuller detail. Credit pack purchases have no invoice twin, so those already appear as a single row. ## Where Downloadable Invoices and Receipts fits Downloadable Invoices and Receipts is part of How you run the account itself. Sign in the way your company already does, decide who can do what, and keep the money side legible. Credits, plans, invoices, referrals, and the controls that decide who reaches which part of the workspace. - [How you run the account itself](/en/features/account): Your workspace, your money, your people. ## Read the guide - [Guide: Downloadable Invoices and Receipts](/en/guide/billing/usage) ## More in Account & Billing - [Monthly Credits](/en/features/account/monthly_credits): Every paid plan comes with a pool of credits that refills automatically at the start of each billing period. Credits are the single unit that pays for everything your AI employees do: thinking, tool calls, media generation, voice, and meetings. There is nothing to top up manually each month; your allowance is just there again when the new period starts. - [Lifetime Credits (Free)](/en/features/account/lifetime_credits_free): Pick the Free plan and your workspace gets 2,000 credits in one grant, no card required. Those credits never reset and never expire; you spend them at your own pace across chat, tools, and media generation until they run out. It is a one-time bucket, not a monthly allowance, so it is meant for trying the platform before you commit to a paid plan. - [Buy Credits](/en/features/account/credit_packs): Add credits to your workspace balance any time, on any plan, without changing your subscription. Pick from three one-time packs, pay by card through Stripe, and the credits land in your balance as soon as the payment clears. - [Upgrade & Downgrade](/en/features/account/plan_upgrade_downgrade): Move to a bigger plan the moment you need more credits or a higher employee cap, and the change takes effect immediately. Move to a smaller plan when you need less, and it takes effect at the end of your current billing period so you keep what you already paid for. Both happen from Settings, Subscription, no support ticket required. - [Promo Codes](/en/features/account/promo_codes): Redeem a promotional code for a one-time, lifetime grant of bonus credits on top of your plan's monthly allowance. Enter a code at signup or any time afterward from Settings, Subscription, Get Free Credits. Each grant shows up in your Credit Grants history with its source, date, and amount, and one code can be redeemed once per workspace. - [Referrals](/en/features/account/referral_program): Share your personal referral link or invite someone by email, and you both get 1,000 free credits the moment they sign up. Track every invite from a dedicated Earn Credits page, and keep earning until you hit the 10-referral cap. - [Data Retention](/en/features/account/data_retention): Sistava deletes operational data on a fixed schedule instead of keeping it forever by default. A cleanup job runs every day and removes rows past their retention window: short-lived debug data within a week or two, working memory after 30 days of inactivity, and usage and activity history after two years. Chat messages, documents your employees write, and persistent notes are kept indefinitely unless you delete them yourself. There is no setting to change these windows; they apply the same way to every workspace. - [Google Sign-In](/en/features/account/oauth_google): Sign in to Sistava with your Google account instead of creating a separate password. Choose Sign up with Google on the signup page and your workspace is ready after one approval, with your name and photo carried over automatically from Google. Because Google has already confirmed your email address, there is no verification email to chase before your AI employees can start working. - [Microsoft Sign-In](/en/features/account/oauth_microsoft): Sign up or sign in with your Microsoft account instead of creating a password. Sistava reads your Microsoft account's name, email, and profile photo to set up your account, and your Profile page shows Microsoft as your connected sign-in method. Because Microsoft has already confirmed the address belongs to you, the account counts as verified from the start and your employees can begin working straight away. Google sign-in and an ordinary email and password are the other two ways in. - [Workspace Roles](/en/features/account/tenant_roles): Every workspace you create has an Owner, Admin, and Collaborator role, each with a fixed set of permissions over billing, the collaborator roster, and resource access. Owners can grant a non-owner collaborator extra access, or take some away, without changing their overall role. A Roles page shows your own effective access and the full permission matrix so nobody has to guess what they can do. - [User Profile Picture](/en/features/account/user_profile_avatar): Upload a photo for your account so your teammates and AI employees see a real picture of you instead of initials. It shows up in chat, comments, and the collaborator list across every workspace you belong to. If you signed up with Google or Microsoft, your picture is pulled in automatically the first time you sign in, and you can replace it any time. - [Two-Factor Authentication](/en/features/account/two_factor_auth): Add a second sign-in step to your Sistava account using any TOTP authenticator app, like Google Authenticator or Authy. Once enabled, a code from your app is required in addition to your password, so a leaked or guessed password alone is not enough to get in. Turning it on immediately signs out every other active session, so a session created before you enabled it cannot be used to bypass it. ## Explore - [Every feature](/en/features) - [Hire an AI employee](/en/market) - [Pricing](/en/pricing)