# Call Them by Phone

Phone Calls is the planned traditional voice channel for calling an AI employee from a phone number. It is separate from the current in-workspace voice experience and is not available to enable yet.

## TL;DR

Phone Calls will support traditional inbound and outbound calls. The channel is planned, not live. Use text chat for conversations with your employee today.

## How It Works

```mermaid
flowchart LR
  A[Phone call] --> B[Voice connection]
  B --> C[Employee]
  C --> D[Spoken response]
```

The planned phone adapter will convert speech to text for the employee and convert its response back to speech. Employee memory, tools, and approval controls will remain shared.

## What It Can Do

Once released, the plan is:

- Answer inbound calls to a real phone number.
- Place outbound calls.
- Convert speech to text for the employee, and its reply back to speech, over a real telephone line via Twilio.

None of this works today. The channel exists only as a **Coming soon** entry in the channel list.

## How to Set It Up

No setup is available yet. Phone Calls will appear under **Settings > Technical > Channels** once released, alongside a **Manage** option for number and employee settings.

## Tips & Tricks

Voice and Phone Calls are both planned, not live yet. Use text chat for conversations with your employee today.

## Good to Know

The card in **Settings > Technical > Channels** stays a compact **Coming soon** placeholder until phone delivery ships.

## Frequently Asked Questions

**Q: Is this the same as in-app voice?**  
A: No. Phone Calls is a separate planned telephony channel.

**Q: Can I connect a number now?**  
A: No. It is not available yet.

**Q: Will calls use the employee's normal controls?**  
A: Yes, shared permissions and guardrails are intended.