# Join Our Community Your hub for connecting with Sistava and other users: ask questions, request features, report bugs, get real-time help, and stay in the loop. ## TL;DR Two places matter most. The **Feedback** panel inside the app is where you ask questions, request features, report bugs, and vote on what gets built next. **Discord** is where you chat with other users and the team in real time. You can also reach us by email or WhatsApp, follow us on social media, and earn commissions through the affiliate program. Here is where to go for what. ## Where to Go | I want to... | Go here | | ------------------------------------ | ------------------------------------------------------- | | Ask a question or request a feature | **Feedback** panel inside the app | | Report a bug | **Feedback** panel, with steps to reproduce | | Vote on what gets built next | **Feedback** panel, browse and upvote existing requests | | Chat with other members in real time | **Discord** community | | Talk to the team directly | [Contact page](/en/contact) or email support@sista.ai | | Get help with an issue | [Support page](/en/support) | | Schedule a live demo | **Book a Call** | | Check if something is down | **Status** page | | Earn money referring customers | **Affiliate Program** | ## Feedback Panel The Feedback panel is built right into the app. Open it from the **Feedback** icon in the top bar of your workspace, from **Feedback** in your profile menu, or from the **Ask a Question** button in the Guide header. **What you can do:** - **Ask questions** and get answers from the team - **Request features** with a title, description, and topic (General, Chat, Integrations, Billing, Performance, or Security) - **Report bugs** with steps to reproduce - **Vote on ideas** from other users to push them up the roadmap - **Comment and discuss** on any item - **Track status** of requests (New, Reviewing, Planned, In Progress, Done, or Won't Do) Every item posts to one board visible to every user on the platform, sorted by vote count. Your votes directly influence what the team builds next. For a detailed walkthrough, see the [Feedback guide](/en/guide/account/feedback). ## Discord The Discord community is where users and the Sistava team hang out and chat in real time. - Chat with other users and the team - Share how you use your AI employees - Get tips from other users - Hear about new features before they ship **Channels:** | Channel | What it is for | | --------------------- | ----------------------------------- | | **Technical Support** | Bugs, errors, setup issues | | **General Support** | Questions, how-tos, getting started | [Join the Discord](https://discord.gg/e2arxq9Js4) ## Contact Multiple ways to reach the team: | Method | Details | | -------------------- | ------------------------------------------------------------------------------------------------- | | **Email (General)** | contact@sista.ai | | **Email (Support)** | support@sista.ai | | **Email (Sales)** | sales@sista.ai | | **Email (Billing)** | billing@sista.ai | | **Email (Security)** | security@sista.ai | | **WhatsApp** | +34 692 616 422 | | **Book a Call** | [Schedule a 15-minute call](https://cal.com/sista/call?notes=sistava-guide-community&duration=15) | Or visit the [Contact page](/en/contact) or [Support page](/en/support) for quick-action buttons. ## Affiliate Program Promote Sistava and earn recurring commission for every paying customer you refer. The program is live: apply from the [Affiliate page](/en/affiliate). - **30% recurring commission** on everything a referral spends, for as long as they stay subscribed - **No earning cap**, free to join, no fees - Monthly payouts via PayPal, Wise, or bank transfer - Personal referral dashboard to track clicks, signups, conversions, and payouts Click **Become an Affiliate** on the page to apply. Applications are reviewed one by one; approved affiliates get a unique referral link and dashboard access. ## Plan Perks Tied to Support Two support perks scale with your plan, alongside the Feedback panel and Discord, which are available on every plan: | Perk | Included from | | ------------------------------------------------------------ | ------------------- | | **Priority Support** (faster response times, priority queue) | Founder plan and up | | **Early Access** (try new features before general release) | Agency plan and up | See the [pricing page](/en/pricing) for the full plan comparison. ## Coming Soon More of the support and security side of the platform is on the way. | Feature | What it will be | | -------------------------------------------- | -------------------------------------------------------------------------------------------- | | **Dedicated Support** | A support engineer assigned directly to your account. | | **Secure Your Workforce with SSO and Roles** | An enterprise security package covering SSO, compliance posture, and advanced role controls. | | **Uptime SLA** | Guaranteed platform availability backed by a contractual service level agreement. | Follow us on social media below to hear when these ship. ## Follow Us Stay up to date with product news, AI insights, and company updates. Same list we keep in the site footer, so adding a new network in one place lights it up everywhere. Also check the [blog](https://blog.sista.ai) for long-form writing. ## Frequently Asked Questions **Q: Where is the Feedback panel?** A: Open it from the Feedback icon in the top bar of your workspace, from Feedback in your profile menu, or from the Ask a Question button in the Guide header. Logged-in users post to the shared board and can vote; visitors without an account get a quick, no-signup feedback form instead. **Q: Do my votes actually influence the roadmap?** A: Yes. Items are sorted by vote count, and the most-voted feature requests are prioritized by the development team. **Q: Is the Discord free?** A: Yes. Open to all users at no cost. **Q: How do I report a security issue?** A: Email security@sista.ai directly. Do not post security issues publicly. **Q: Is the affiliate program open now?** A: Yes. Apply from the [Affiliate page](/en/affiliate); applications are reviewed one by one and approved affiliates get a referral link right away.