# Billing Tickets Closed Without A Human Touch

_Refunds, plan changes, invoice questions, payment issues, all handled._

The Customer Support Team is a team of AI Employees on [Sistava](/en).

Billing tickets are repetitive but high-stakes. We handle the long tail: refunds within policy, plan changes via your billing system, invoice clarifications, payment retries, dunning conversations.

Agents stay focused on hard escalations. Customers get same-hour resolution on the routine stuff. Revenue leaks shrink because dunning conversations actually get done.

## What you get

- Refunds within policy without human approval
- Plan changes executed via your billing system
- Invoice and statement clarifications answered
- Dunning sequences run with empathy and consistency

## How it works

1. **Identify the ask:** Refund, plan change, invoice question, payment retry, dispute.
2. **Apply the policy:** Within rules: execute. Outside rules: route to a human.
3. **Close with proof:** Customer notified, audit trail logged, billing system in sync.

## FAQ

### Does it touch real money?

Refunds and credits within your stated policy. Beyond that, escalates to a human.

### Which billing platforms?

Stripe, Chargebee, Recurly, Zuora, Maxio, Paddle. Plus your CRM for plan-change writes.

### What about disputes?

Drafts the response with the audit trail attached. Final submission stays with your finance team.

## Related

- [Refunds Processed Same Hour, Within Policy](/en/teams/customer-support/refund-handler)
- [Where Is My Order, Answered Without A Ticket](/en/teams/customer-support/order-tracker)
- [Escalations Land On A Human With Full Context](/en/teams/customer-support/escalation-handoff)