# Knowledge Base That Stays Useful, Not Stale

_Articles drafted from real tickets, refreshed when the product changes._

The Customer Support Team is a team of AI Employees on [Sistava](/en).

Knowledge bases die from neglect. We write articles from real tickets, refresh them when the product changes, and retire dead pages so customers never land on outdated docs.

Search resolution rate climbs. Tickets drop because the right article exists and Google can find it.

## What you get

- Articles written from real ticket clusters
- Refreshed when product changes ship
- SEO-friendly so Google surfaces the article
- Dead pages retired before customers land on them

## How it works

1. **Cluster the tickets:** Recurring questions grouped by topic and customer count.
2. **Draft the article:** Title, structure, screenshots, examples, related links.
3. **Refresh on change:** Product updates trigger a re-review of affected articles.

## FAQ

### Where do screenshots come from?

Generated from your demo environment or your latest release. Refreshed when UI changes ship.

### Does it know my product?

Trained on your existing docs, release notes, and ticket history. Voice and depth match your current library.

### Can it kill bad pages?

Yes. Pages with high bounce, low scroll, or known-stale content get flagged for retirement or rewrite.

## Related

- [FAQ Pages That Always Match Reality](/en/teams/customer-support/faq-maintainer)
- [What Customers Are Actually Telling You, Weekly](/en/teams/customer-support/voice-of-customer-report)
- [A Real Reply In Minutes, Not Hours](/en/teams/customer-support/first-response)