# What Customers Are Actually Telling You, Weekly

_Themes from tickets, calls, surveys, and reviews. One report, every Monday._

The Customer Support Team is a team of AI Employees on [Sistava](/en).

Voice-of-customer data sits in a dozen places. We pull from tickets, support calls, survey responses, public reviews, sales-loss notes, and produce one weekly report: themes, growth, decay, and what to do.

Product, marketing, and CS leadership all read the same source of truth. Decisions get made faster because everyone agrees on what the customer is saying.

## What you get

- Pulls from tickets, calls, surveys, reviews, lost deals
- Themes ranked by frequency and growth rate
- Quote bank built so leaders can cite the customer
- Action recommendations per theme

## How it works

1. **Pull from every source:** Helpdesk, Gong recordings, NPS, G2, Reddit, Discord, sales notes.
2. **Cluster the themes:** Groups customers actually talk about, not categories you imposed.
3. **Compose the report:** One Monday-morning read with quotes, growth charts, and actions.

## FAQ

### Does it pull from public reviews?

Yes. G2, Capterra, App Store, Trustpilot, Reddit, Twitter mentions.

### How does it handle conflicting feedback?

Surfaces the conflict explicitly with cohort breakdowns. Power users want one thing; new users want another.

### Can leaders comment on the report?

Yes. The report is interactive; leaders comment on themes and the team carries forward to next week.

## Related

- [Why Customers Score You Low, In Plain Language](/en/teams/customer-support/csat-analyzer)
- [Catch Churn Before The Customer Cancels](/en/teams/customer-support/churn-risk-alert)
- [Knowledge Base That Stays Useful, Not Stale](/en/teams/customer-support/help-article-writer)