# Every Inbound Scored Before A Rep Sees It

_Score, route, and reject so reps spend their hours on real buyers._

The Sales Team is a team of AI Employees on [Sistava](/en).

Reps drown in inbound. Demo requests, content downloads, free-trial sign-ups, all unfiltered. We score against your ICP, route to the right rep, and reject what is not a buyer.

The inbox shrinks to qualified leads. Time-to-first-touch drops because the rep is not triaging anymore.

## What you get

- ICP and intent score on every lead
- Auto-route to the right rep by territory and segment
- Polite decline for non-fit, with referral if relevant
- Real-time SLA tracker so nothing waits longer than promised

## How it works

1. **Score on arrival:** Firmographics plus intent plus behavior produce a fit score within seconds.
2. **Route to the owner:** Territory, segment, and round-robin rules send the lead to the right rep.
3. **Decline what does not fit:** A polite no with a useful redirect. Reduces noise and protects reputation.

## FAQ

### What signals count as intent?

Page visits, content downloads, pricing-page time, repeated visits, third-party intent data feeds.

### Can I tune the scoring?

Yes. The model adapts to which leads close. Reps flag false positives and the score retrains.

### What happens to declined leads?

Sent to nurture. Re-scored when their signal changes (funding, hire, role change).

## Related

- [We Build Your Pipeline From Scratch](/en/teams/sales/prospect-finder)
- [Catch Buying Signals Before The Competitor Does](/en/teams/sales/buying-signal-monitor)
- [Pipeline Health In One Dashboard, Every Morning](/en/teams/sales/pipeline-analyzer)