# Renewals That Never Sneak Up On You

_Health, usage, risk, expansion path. Started 90 days early._

The Sales Team is a team of AI Employees on [Sistava](/en).

Renewals get scrambled. We start at day-minus-90: health, usage, risk, expansion path. The CSM walks in with a renewal proposal and an expansion offer, not a panic.

Net retention climbs and churn surprises end.

## What you get

- Renewal calendar 90 days ahead with risk per account
- Usage and adoption summary the CSM can share
- Expansion path tied to feature usage and account growth
- Auto-flag for accounts with churn signals

## How it works

1. **Open the renewal window:** Day-minus-90 trigger, account brief delivered to the CSM.
2. **Score the risk:** Usage trend, support tickets, executive change, billing issues.
3. **Compose the renewal play:** Renewal proposal, expansion offer, save play if needed.

## FAQ

### What counts as a churn signal?

Drop in active users, support escalations, executive sponsor leaving, contract dispute.

### Does it auto-send the renewal proposal?

No. Renewals are sensitive. The team drafts; the CSM owns the send.

### Can it forecast net retention?

Yes. Cohort-level forecasts with confidence intervals, refreshed weekly.

## Related

- [Pipeline Health In One Dashboard, Every Morning](/en/teams/sales/pipeline-analyzer)
- [Know The Account Before You Knock](/en/teams/sales/account-researcher)
- [Quota Status Every Rep Reads First](/en/teams/sales/quota-tracker)