# Phone Support

*AI Customer Support Team*

Answer the customers who will not use a chat widget

A large share of customers still prefer to call, particularly outside software, and a support function that only exists in writing is unavailable to them.,Your support specialist will take the call, handle routine questions from your real knowledge base, and hand anything complex to a person with the context attached.,This depends on our phone channel, which is not live yet. The page is here because it is planned, and it carries the badge so nobody buys expecting it today.

## Benefits

### undefined



### undefined



### undefined



### undefined



## How It Works

1. **Step 1**: 
2. **Step 2**: 
3. **Step 3**: 
4. **Step 4**: 

## At a Glance

- **Coming soon** Phone channel not live yet
- **Identified** Customer pulled before answering
- **Warm** Handoff with context attached
- **Logged** Every call to the record

## Written Support Excludes People

Support built entirely around chat and email quietly excludes anyone who prefers or needs to call: older customers, people with certain accessibility needs, anyone dealing with something urgent, and entire industries where phone is simply the norm. Those customers do not send an email instead, they go somewhere reachable. A written-only support function is therefore not a channel preference, it is a coverage gap, and it is why telephony is on the roadmap rather than treated as legacy.

## Disclosure Is Not Optional

Our position is that an automated call identifies itself, early and plainly. Part of that is regulatory, since several jurisdictions now require disclosure. The larger part is that the alternative does not work: a caller who realises partway through that they have been talking to a system feels deceived, and that reaction attaches to the company rather than the technology. Saying it up front costs a sentence and removes the entire problem.

## FAQ

### Can I use this today?

No. The phone channel is marked coming soon in our catalog. Written support channels work today and cover most volume for most businesses; this page describes what is planned for callers.

### Will callers know it is not a person?

Yes, and it should say so early. Several jurisdictions now require disclosure for automated calls, and beyond compliance, a caller who works it out mid-conversation is considerably more annoyed than one who was told.

### What about angry callers?

Escalated to a person quickly. Someone who called because they are upset needs a human, and any system that keeps them in an automated loop is making it worse.

### Does it replace our support team?

No. It would take the repetitive calls so your people handle the ones needing judgement. The complex, emotional, and high-value conversations are exactly where human support earns its cost.