# AI for Home Services and Trades

Answer Every Enquiry, Quote Faster, and Stop Losing Jobs to Voicemail

## Overview

A trade business is two jobs. There is the work, and there is the office: answering enquiries, quoting, scheduling, telling customers you are running late, invoicing, chasing, and asking for reviews. The second one happens in the evening, badly, by someone who has already done a full day.

The cost is specific and measurable. Enquiries lost to voicemail. Quotes never sent. Quotes never chased. No-access visits. Customers who would have called again if they had remembered your name.

Sistava handles the office layer while you are on site. It does not do the work and does not price a job it has not seen. It makes sure the business around the work stops depending on you having energy left at nine at night.

## At a Glance

- **Minutes** To answer an enquiry
- **Same day** Quotes out and chased
- **Day before** Appointment confirmations
- **99/mo** Starting price

## Before / After

- **Before:** Enquiries going to voicemail while you are on a roof
  **After:** Answered in minutes and qualified before you call back
- **Before:** Quotes written at nine at night, some never sent
  **After:** Drafted from voice notes and out the same day
- **Before:** Quotes sent and never mentioned again
  **After:** Followed up, which almost nobody does
- **Before:** Customers waiting in all afternoon with no word
  **After:** Told when the day slips, without you stopping work
- **Before:** Arriving to an empty house
  **After:** Day-before confirmation that catches most no-access visits
- **Before:** Happy customers who forget your name by next year
  **After:** Reviews asked for while fresh, reminders when work is due

## Benefits

### Answered Enquiries

Immediate acknowledgement, job details gathered, and out-of-area or unsuitable work filtered before a wasted visit.

### Same-Day Quotes

Drafted from your voice notes and photos against your own rates and terms, ready to confirm and send.

### Quote Follow-up

A polite chase after a few days, and outstanding quotes kept visible rather than forgotten.

### Job Coordination

Day-before confirmations, running-late notifications, and reschedules handled without you making calls from a driveway.

### Reviews

Requested while the customer is still pleased, every one responded to, with anything unhappy escalated to you first.

### Repeat Work Reminders

Past customers contacted when recurring work is genuinely due, rather than on a generic marketing schedule.

## Benefits

### Works While You Are On Site

The whole point. Enquiries answered, customers updated, and quotes chased during hours when you physically cannot stop.

### Never Commits Your Price

It applies your rates to what you describe and drafts for your confirmation. A job with unknowns behind a wall is yours to price.

### Voice Notes In

Built for how trades actually work. Talk through a job walking to the van rather than typing a specification.

### Unhappy Customers Reach You

Complaints and negative reviews escalate rather than getting an automated reply, because a public response is permanent.

## How It Works

1. **Set Your Basics**: Your area, the work you take, your rates and standard inclusions, and what counts as urgent. A short setup that everything else runs from.
2. **Point It at Enquiries**: The fastest return in the business, because the jobs currently lost to voicemail are lost purely on timing rather than on price or quality.
3. **Let It Handle the Evening Job**: Quotes, chasing, confirmations, and review requests move off your evenings and onto a schedule that runs whether or not you have energy.

## Comparison

| Dimension | Traditional | With Sista |
|---|---|---|
| Enquiry response | Voicemail, returned that evening | Answered in minutes and qualified |
| Quoting | Written at night, some never sent | Drafted from voice notes, out the same day |
| Quote follow-up | Almost never happens | A polite chase, then a second later |
| Running late | Three calls you cannot make mid-job | One message from you, customers all told |
| No-access visits | A regular wasted slot | Mostly caught by day-before confirmation |
| Repeat custom | Depends on them remembering you | Reminded when work is genuinely due |

## Every Loss Here Is a Timing Problem

What is striking about where trade businesses lose money is that almost none of it is about quality or price. The enquiry went elsewhere because someone else picked up. The quote lost because it arrived four days after two others. The job never rebooked because the customer could not remember your name.

Those are all timing failures, and they all happen for the same reason: the person who could fix them is physically occupied doing the work that pays. No amount of effort resolves that, because the constraint is not motivation, it is being in two places.

That makes this an unusually clean fit. The office layer does not need skill or judgement about the trade, it needs someone available at the moment things happen, and that is exactly the shape of what a workforce provides.

## What It Will Not Do

It will not price a job it has not seen. Trade quoting depends on what you find when you lift the boards, and any system that commits you to a number from a customer description is setting you up to absorb the difference.

It will not decide your schedule for you. It proposes and coordinates, and moving a job stays your call, because your day depends on things no calendar knows about.

And it will not handle an unhappy customer for you. Complaints and negative reviews escalate, because those conversations decide whether you get a second chance and they deserve a person.

## FAQ

### Can it answer the phone?

Voice is marked coming soon in our catalog. Today it covers written channels, which now carry a large share of trade enquiries between web forms, messaging, and email.

### Will it quote a job for me?

It drafts from your notes against your rates and you confirm before anything goes out. Pricing what you find on site is yours, and no sensible system commits you to a number it cannot see.

### What if I am terrible at typing?

Voice notes and photos are the expected input. Talking through a job on the walk back to the van is realistic; typing a specification at nine at night is not.

### Does it work with my job management software?

It works alongside what is connected to your workspace. The gap it fills is usually the customer communication around scheduling, which most job software leaves entirely to you.

### Will customers know it is not me?

It is an office assistant answering and gathering details, which is exactly what a receptionist does in a larger firm. The job conversation still happens with you.

## Specialists

- **[Enquiry Response and Qualification](/en/use-cases/home-services/enquiry-response)** — The first to reply usually gets the job
- **[Quotes and Follow-up](/en/use-cases/home-services/quotes-and-follow-up)** — Send it the same day, then actually chase it
- **[Scheduling and Job Coordination](/en/use-cases/home-services/scheduling-and-dispatch)** — The day plan that survives a callout
- **[Reviews and Repeat Work](/en/use-cases/home-services/reviews-and-repeat-work)** — Ask at the right moment, and stay in their phone