# Reviews and Repeat Work

*AI for Home Services and Trades*

Ask at the right moment, and stay in their phone

Trades live on reviews and repeat custom, and both depend on asking at the moment the customer is happy, which is the moment you are packing the van and thinking about the next job.,Your assistant asks after the job, responds to what comes in, and keeps past customers in touch for the work that recurs.,A customer who used you once and never heard from you again will search again next time. One who did will call.

## Benefits

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## How It Works

1. **Step 1**: 
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## At a Glance

- **Right after** When the customer is happy
- **Every one** Reviews responded to
- **Timed** Recurring work reminders
- **Escalated** Anything unhappy, to you

## The Ask Has a Short Window

Customer willingness to leave a review peaks immediately after a job goes well and falls away quickly. Ask that afternoon and a good proportion will do it; ask two weeks later and most will not, not from reluctance but because the moment has passed and it is now a chore. The window is real and short, and it is precisely when the tradesperson is loading the van and thinking about the next call, which is why the ask so often does not happen at all.

## Repeat Work Is Lost to Silence, Not Dissatisfaction

Most customers who do not call you back were perfectly happy. They simply forgot who you were, lost the number, or searched again and found someone else first. Trades tend to interpret non-repeat business as a quality signal when it is almost always a memory one. A relevant, well-timed reminder when work is genuinely due keeps you in the customer mind at the moment they need someone, which is the entire mechanism behind repeat trade custom.

## FAQ

### Is asking for reviews pushy?

Not when it is one polite ask right after a job the customer was happy with. What reads badly is repeated asking or asking before the work is finished. One request, well timed, is normal and is why competitors have more reviews than you do.

### What about a bad review?

It comes to you rather than being answered automatically. A public reply written in the moment is a permanent record read by future customers, and it is worth a few minutes of thought.

### Will seasonal reminders annoy people?

Not if they are genuinely due. A reminder that a boiler service is coming up is useful. A generic marketing message to everyone every quarter is not, and it is why most trade mailing lists get ignored.

### Can it get a bad review removed?

No, and treat anyone claiming otherwise carefully. Removal is at the platform discretion and generally only for policy breaches. Responding well is what actually protects you, since future customers read the exchange.