AI Customer Support Team
Tickets ∙ Live Chat ∙ Knowledge Base ∙ Escalation
At a Glance
- <2min
- Average first response time
- 80%
- Tickets resolved without humans
- 24/7
- Coverage across all channels
- 95%
- CSAT maintained at scale
How It Works
From signup to resolved tickets in under an hour.
FAQ
How does the AI know our product well enough to answer support tickets?
You train it on your knowledge base, help articles, product documentation, and past ticket history. It learns your product, your policies, and your edge cases. Updates propagate in real time when you change your docs.
What happens when the AI cannot resolve a ticket?
It escalates to a human agent with full context: the conversation so far, relevant knowledge base articles, customer history, and a suggested resolution. Your agent picks up where the AI left off, not from scratch.
Does it work with our existing help desk software?
Yes. Sistava connects with Zendesk, Intercom, Freshdesk, HubSpot, and 50+ other tools via OAuth. Your AI employees work inside your existing workflow.
Can we control what the AI says and does not say?
Completely. You set duties (rules it always follows) like refund policies, escalation triggers, and language guidelines. The AI employee follows your policies, not generic scripts.
How does it handle angry or frustrated customers?
It detects sentiment and adjusts tone accordingly. For highly frustrated customers, it can be configured to escalate immediately or apply specific de-escalation scripts that you define.
Is our customer data secure?
All data is encrypted at rest and in transit. SOC 2 Type II compliant. Each business gets isolated data storage. Your customer data is never used to train models or shared with other customers.