Sistava

Aisera

Agentic AI platform for enterprise IT, HR, finance and customer service desks

About Aisera

Aisera builds agentic AI for enterprise service desks. Its platform spans an employee-facing assistant, agent assist for human staff, an AI service desk that resolves tickets end to end, AIOps for incident prediction, and Agent Composer for defining new agents in natural language. It is bought by IT, HR, finance and customer service leaders at large organizations. Sistava is a workforce platform for smaller companies, where support is one hire alongside sales, marketing and operations.

Platform details

Official website

What is Aisera?

Aisera automates the service desk, and mostly the internal one. An employee asks to reset a password, order a laptop, check a policy or chase an invoice, and an Aisera agent resolves it without a human picking up the ticket. The same machinery is applied to customer service, but the internal desk is where the product grew up. The platform is broader than a chatbot. Aisera Assistant is the employee-facing front door, Agent Assist sits beside human staff, the AI Service Desk resolves autonomously, AIOps predicts and remediates incidents, and Agent Composer lets teams describe a new agent in plain language rather than build it in code. Aisera Unify is the integration layer holding it together. In November 2025 Automation Anywhere announced it had acquired Aisera, pairing its process automation with Aisera conversational agents. For a buyer that means a bigger vendor behind the product and a roadmap that now runs through a larger automation suite.

Enterprise service desk versus a small company workforce

The two products barely compete on the same axis. Aisera assumes an organization large enough to have a service desk in the first place, with an ITSM system, a helpdesk team, ticket categories and an SLA. Its value shows up as deflection rate and cost per ticket. Sistava assumes there is no desk. The founder answers support in the same hour they write the newsletter and chase an invoice. So the unit is an employee with a role, memory and a schedule, and value shows up as work that happened without you. This is why buying decisions rarely overlap. If you are comparing the two seriously, the real question is which situation you are in, not which product scores higher on a feature grid.

When Aisera is the right call

If your company already runs a formal service desk, Aisera has the enterprise depth: connectors into ITSM and HR systems, a compliance posture built for regulated industries, analyst coverage, and reference deployments at genuine scale. It also fits when the target is internal rather than external. Deflecting employee IT and HR requests is a well-defined, high-volume problem with a clear payback, and a specialist platform tuned for it will outperform a general workforce. Where we would push back is on scale mismatch. Buying an enterprise service desk platform for a ten-person company means paying for governance you have no one to operate. Start with a support employee you can hire today, and revisit specialist platforms when ticket volume actually justifies one.

Comparison