Sistava

Maven AGI

Enterprise CX automation across voice, chat, email and internal tools

About Maven AGI

Maven AGI is an enterprise AI agent platform for customer experience, spanning voice, chat, email and internal tools, claiming up to 93% of customer queries answered autonomously and 10x faster resolution. It has raised $78M and counts Exclaimer, Roo, PapayaPay, ClickUp, Rho and TripAdvisor as customers, and was named to The Agentic List 2026 in the CX Agents category. Sistava sells to a different buyer entirely: the founder or small team who needs the whole business staffed rather than one channel automated at enterprise scale.

Platform details

Official website

What is Maven AGI?

Maven AGI is an enterprise customer experience platform built around autonomous agents that work across every touchpoint: voice, chat, email and the internal tools support agents use behind the scenes. The headline claims are aggressive: up to 93% of customer queries answered autonomously and 10x faster resolution than traditional methods. Those numbers are in-scope figures rather than share of total contacts, which is the standard caveat across this whole category. It has raised $78M and its customer list spans SaaS, fintech, travel and marketplaces, including ClickUp and TripAdvisor. Being named to The Agentic List 2026 in CX Agents puts it in the same conversation as Sierra, Decagon and Lorikeet.

How to read resolution-rate claims

Every vendor in this category leads with a resolution percentage, and they are not measured the same way. Some count in-scope queries only, some count deflections where the customer gave up, some count anything that did not create a ticket. The honest comparison method is three numbers together: what share of total contacts get fully resolved, cost per resolution, and how long the customer waited. A 93% figure on a narrow scope can be worse in practice than 60% on everything. When you evaluate Maven AGI or any peer, ask for those three against your own ticket mix, not the marketing number.

Enterprise CX versus an SMB workforce

Maven AGI is built for support organisations large enough that a percentage point of resolution rate is a headcount decision. That implies a contact centre, a CX leader and an implementation. A founder with 40 support emails a week has none of that and would be buying enterprise machinery for a problem a single support employee covers as part of a broader job. The two products barely meet in practice. If you are choosing between them, the deciding question is not features, it is whether customer experience is a department in your company or a task on your list.

Comparison