Ask for Your Data, or Ask Us to Delete It

Details

The two buttons under Your data on your profile page used to tell you to write us an email. Now they open a short form, and a person picks it up at the other end. Asking for a copy starts with choosing what you want: everything your account holds, or just your conversations, your employees and how they are set up, your files and Drive, or your work journals, tasks and activity. If you only need one of those right now, each of those pages can already export itself today without a request. Asking us to close your account works the same way with one difference: we write to you first and confirm the request really came from you, because erasure cannot be undone afterwards. Telling us why you are leaving is optional and stays optional, since exercising a legal right should never be gated behind answering a survey. Deleting the account ends your subscription as part of it, so if you only want to stop paying, cancel the plan and keep the account instead. Either way you get a confirmation in your inbox straight away, and the request is finished within 30 days, usually much sooner, with another email the moment it is done. Copies sitting inside our routine backups roll off within 30 days after that and are never touched for anything in the meantime. Your data is never sold and never exposed to anyone outside Sistava: inside Sistava it is only used to run your workspace and to help our own systems get better at their job.

What changed

• Choose the whole account or one part: conversations, employees, files, or activity
• Request account deletion without writing an email first
• We confirm the request is really yours before anything is erased
• Finished within 30 days, with a confirmation in your inbox at both ends
• Saying why you are leaving stays optional, always