Every Employee Greets You by Hand

Details

Hiring someone used to fire an invisible system trigger that made the agent write its own intro on the spot, which cost a model call every time and produced unpredictable text. Now every role ships with a hand-written greeting in its template folder (e.g. marketing-team-lead/first_message.md) that lands directly in the chat the moment the employee is hired. Open the file, edit the words, redeploy: the next hire greets in your voice. Existing personal assistants on accounts that never received a greeting get the new message backfilled, so first-time logins now land on a real message instead of an empty chat or a delayed agent response.

What changed

• Greeting per role lives in a markdown file you can edit
• Zero model calls on first chat land
• Predictable wording: same message every time
• Specialist hires open with team-aware greetings (skips re-onboarding)
• Existing personal assistants backfilled where the chat was empty