Know Whether an Employee Email Actually Went Out

Details

When an employee sends an email, you can now tell the difference between work waiting in line, a message the email provider accepted, and one that did not go out. If a queued send is blocked or fails, the mailbox keeps the reason instead of leaving you with a false success. An accepted email still is not proof that it was delivered, opened, replied to, or bounced. Your employee will say only what the mailbox can prove, so you can trust the status before deciding what to do next.

What changed

• See queued, accepted, and not-sent email status
• Keep the reason when an email cannot go out
• Avoid false claims about delivery, replies, or bounces