Collaborate on the Same Employee Thread

Details

Conversations with an employee are now a team activity. Anyone in your org with access to an employee can join the same chat thread, see each other's messages stream in real time, and continue the conversation exactly where the last person left off. The employee remembers who said what, attributes follow-ups to the right person, and the whole org reads like one shared inbox per employee.

What changed

• Shared employee threads across your organization
• Live message streaming for every participant
• Sender attribution kept on every message
• Employee memory tracks each speaker independently