Set Topics to Avoid

Details

You can now add a list of topics your employee is allowed to discuss and a list it should steer clear of. A customer support employee can be kept to product help, billing, and refunds while staying away from politics or personal advice. Turn it on and manage your lists from the Policies tab on your company dashboard.

What changed

• Add allowed topics an employee can discuss
• Add blocked topics an employee should avoid
• Track how many off-limits messages were caught