Sista AI vs Decagon
AI Customer Support
Sistava vs Decagon
Decagon is an engineering-led enterprise AI platform focused on customer support automation with natural language workflow definitions (Agent Operating Procedures). While Decagon requires $95K+ annual contracts and limits itself to customer support, Sistava provides multi-function AI employees from a marketplace with transparent pricing, team hierarchy, and thousands of integrations.
Profile
- Pricing
- Enterprise only. Usage-based (per-conversation). Reported six-figure annual contracts (per public reports).
- Founded
- 2023, San Francisco
- Funding
- Reportedly $481M raised at a $4.5B valuation (Jan 2026, per public reports). Backed by a16z, Accel.
- Focus
- Enterprise AI concierge for customer support with Agent Operating Procedures
Why Sista AI
Sistava lets you hire AI employees in minutes. Decagon requires an enterprise sales process with reported six-figure minimums.,Sistava covers support, sales, marketing, and ops. Decagon is customer support only.,Sistava has transparent tiers from Free to $799/mo. Decagon contracts are reportedly six-figure annual.,Sistava supports team hierarchy with leader delegation and sprint cycles. Decagon offers individual agent workflows.,Sistava includes task boards, file Drive, and work journals. Decagon provides support-only tooling.
Feature Comparison
| Feature | Decagon | Sista AI |
|---|---|---|
| Enterprise implementation | Minutes | |
| Reportedly six figures per year | Free ($0/mo) | |
| Reported six-figure minimum | None | |
| Customer support only | Support, sales, marketing, ops | |
| ✗ | ✓ | |
| Conversation + cross-channel | Graph + episodic, persistent | |
| Zendesk, Salesforce, limited | Thousands of native + MCP | |
| ✗ | ✓ | |
| ✗ | ✓ | |
| Proprietary | ✓ | |
| Amazon Connect, RingCentral | STT/TTS built-in | |
| ✗ | ✓ | |
| Analytics dashboard | ✓ |