Sistava vs Kore.ai
AI Customer Support
Sistava vs Kore.ai
Kore.ai sells Artemis, an enterprise agentic AI platform for building and orchestrating AI agents across both customer-facing support and internal employee productivity (IT, HR, recruiting), used by large enterprises like Morgan Stanley and Pfizer. It is a platform you build agents on, not a pre-built hire, and Gartner has named it a Leader in its Conversational AI Platforms Magic Quadrant. Sistava ships a support employee that already works out of the box, alongside sales, marketing, and ops teammates, without a build phase.
Profile
- Pricing
- Enterprise only, custom quoted. No public pricing; demo required.
- Founded
- 2014, Orlando, Florida
- Funding
- $150M Series D (Jan 2024, led by FTV Capital with NVIDIA participation). $296M+ total raised (per PitchBook).
- Focus
- Enterprise agentic AI platform (Artemis) for customer service and employee productivity
Why Sistava
- Sistava hires a ready-to-work support employee in minutes. Kore.ai is a build platform: you or an integrator construct the agent on Artemis before it does anything.
- Sistava has published self-serve pricing ($49-$399/mo). Kore.ai requires a demo and a custom quote, with no public pricing.
- Honest concession: Kore.ai's enterprise footprint, Gartner Magic Quadrant Leader recognition, and agents that also cover internal IT and HR support for banking and healthcare clients, is a depth of enterprise governance and multi-department reach Sistava doesn't target.
Feature Comparison
| Feature | Kore.ai | Sistava |
|---|---|---|
| Build and configure on platform | Minutes, self-serve | |
| Custom enterprise quote | $49-$399/mo | |
| Customer support + internal IT/HR | Support, sales, marketing, ops | |
| ✗ | ✓ | |
| Enterprise connectors (Azure, AWS, CRM/ITSM) | Thousands of native + MCP | |
| Gartner Magic Quadrant Leader | Emerging |