Sistava vs Tidio

AI Customer Support

Tidio vs Sistava

Tidio began as a live-chat widget for small websites and grew an AI agent called Lyro, which runs on Claude, claims around 67% resolution and takes native Shopify actions such as order lookups and refunds. It is priced for small teams with a genuine free plan, and has raised $26.8M since 2013 out of Poland. Sistava overlaps only on the support role: our support employee is one hire among a workforce that also sells, markets and runs operations.

Profile

Pricing: Free plan available. Starter $24.17/mo, Growth $49.17/mo, Plus from $749/mo, Premium custom. The Lyro AI agent is metered by conversation.
Founded: 2013, Szczecin, Poland, by Tytus Gołas
Funding: $26.8M raised in total, most recently a $25M Series B
Focus: Live chat and AI support agent for small businesses and online stores

Why Sistava

Sistava covers every function as hireable employees. Tidio covers the support conversation on your site.
Sistava employees run proactive scheduled work without a trigger. Tidio and Lyro respond to a visitor starting a chat.
Sistava employees hold layered memory across channels and tasks. Lyro grounds answers in your knowledge base and store data.
Sistava reaches thousands of apps plus custom MCP servers and can drive a browser. Tidio focuses on the website, Shopify and common helpdesk integrations.
Sistava adds a leader, a shared board and sprints closing with a written review. Tidio is a conversation product without a work management layer.

Feature Comparison

Feature	Tidio	Sistava
	✗	✓
	Core product	Via channels
	Around 67% with Lyro	Varies by role
	✓	Via integrations
	Support and chat	Sales, Marketing, Support, Ops
	✗	Schedules, duties, heartbeat
	✗	✓
	✗	✓
	✗	✓
	Knowledge base and store data	Layered short-term, long-term, graph
	✗	✓
	Yes, limited	2,000 lifetime credits
	Free, $24.17, $49.17, then $749+/mo	Free (2,000 lifetime credits) + $49/mo