Finance team teaching an agent a proprietary analysis method
Define the skill with your own instructions and examples. The AI employee learns it and applies it consistently.
Skills They Can Master
Pick from dozens of industry-standard skill templates or create your own for any workflow unique to your business.
The skill catalog is a library of pre-built capabilities organized by function: content writing, SEO optimization, lead qualification, customer support, data analysis, social media management, competitive research, and more. Each skill comes with a detailed prompt, recommended tools, quality criteria, and output format. Assign a skill to any employee and it immediately knows how to do that job.
When the catalog does not cover your specific workflow, create a custom skill. Define the steps the employee should follow, the tools it should use, the output it should produce, and the quality bar it should meet. A custom skill for "quarterly board deck preparation" might include pulling data from Salesforce, generating charts, writing executive summaries, and formatting everything in Google Slides.
Skills are reusable across employees. Create a skill once and assign it to every employee who needs it. Update the skill definition and every assigned employee uses the new version on their next task. This keeps your entire workforce consistent without retraining each individual.
Pre-Built Skills for Common Business Workflows
Sistava includes a catalog of pre-built skills covering the most common business workflows: customer support, sales prospecting, content creation, data analysis, project management, research, and more. Assign any skill to an AI employee in one click, and it immediately knows how to handle that class of work.
Skills are not just labels. Each one includes specific knowledge, behavioral guidelines, and decision logic that shapes how the agent approaches work in that domain. Assigning a "Customer Support" skill to an agent changes how it handles tone, escalation, and response structure.
Build Custom Skills for Your Specific Workflows
Pre-built skills cover the general case, but every company has workflows that are specific to its products, processes, and culture. Sistava lets you create custom skills from scratch, defining the knowledge, instructions, and behavior you need for your particular context.
A custom skill can encode your company's support playbook, your sales methodology, your content brand guidelines, or your internal process for handling escalations. The agent learns exactly how your company operates, not a generic approximation.
Skills That Transfer Across Your Entire Workforce
Once a skill is created, it can be assigned to any AI employee on your team. Build a skill once and deploy it across every relevant agent in your workforce. Updates to a skill propagate to all agents that carry it, so maintaining consistency across a large team is manageable.
This is what makes scaling an AI workforce practical. You do not configure each agent from scratch. You build a skill library that captures your organization's knowledge and expertise, then distribute it across agents as needed.
Use Cases
Legal team training an agent on a unique contract review process
Encode your internal process as a custom skill. The AI agent follows it exactly, every time.
Support team building a skill for a complex escalation workflow
Write the skill once and assign it. Every AI employee with that skill handles escalations the same way.
Marketing team creating a skill for on-brand content generation
Define tone, structure, and rules as a custom skill. Every AI agent with it produces content that matches your standards.
Comparison
| Before | After |
|---|---|
| You can only use skills someone else defined for a different use case. | Build custom skills that encode your exact process and expertise. |
| Proprietary methods get lost when employees leave. | Encode your best practices as reusable skills any AI agent can learn. |
| Training AI on unique workflows requires engineering resources. | Define custom skills through a simple interface, no code needed. |
| Each agent implements the same process differently. | Custom skills ensure every AI employee follows the same playbook. |
FAQ
What is a skill in Sistava?
A skill is a bundle of domain knowledge, behavioral instructions, and guidelines that shapes how an AI employee handles a particular type of work. Assigning a skill to an agent gives it expertise in that area, not just access to tools.
Can I create a skill based on my company's internal processes?
Yes. Custom skills let you encode your specific processes, terminology, and decision logic. You write the skill content in natural language, and the agent uses it as authoritative guidance when doing work in that domain.
How many skills can I assign to one AI employee?
You can assign multiple skills to a single agent. Skills are loaded progressively based on the task at hand, so assigning many skills does not degrade performance. The agent accesses the relevant skill knowledge when it needs it.
If I update a skill, do all agents that use it get the update automatically?
Yes. Skills are centrally managed. When you update a skill's content, the change applies to all AI employees that have that skill assigned. You do not need to update each agent individually.
Can I teach my AI agent a skill that is specific to my industry or workflow?
Yes. The skill catalog includes a wide range of pre-built skills and you can create custom skills tailored to your exact process. Once assigned, the agent applies that skill in every relevant interaction.
I wrote a custom skill for our investor update process. Every quarter the agent follows it exactly. I stopped writing investor updates myself six months ago.