Call Them by Phone

Phone Calls is the planned traditional voice channel for calling an AI employee from a phone number. It is separate from the current in-workspace voice experience and is not available to enable yet.

TL;DR

Phone Calls will support traditional inbound and outbound calls. The channel is planned, not live. Use text chat for conversations with your employee today.

How It Works

flowchart LR
  A[Phone call] --> B[Voice connection]
  B --> C[Employee]
  C --> D[Spoken response]

The planned phone adapter will convert speech to text for the employee and convert its response back to speech. Employee memory, tools, and approval controls will remain shared.

What It Can Do

Once released, the plan is:

• Answer inbound calls to a real phone number.
• Place outbound calls.
• Convert speech to text for the employee, and its reply back to speech, over a real telephone line via Twilio.

None of this works today. The channel exists only as a Coming soon entry in the channel list.

How to Set It Up

No setup is available yet. Phone Calls will appear under Settings > Technical > Channels once released, alongside a Manage option for number and employee settings.

Tips & Tricks

Voice and Phone Calls are both planned, not live yet. Use text chat for conversations with your employee today.

Good to Know

The card in Settings > Technical > Channels stays a compact Coming soon placeholder until phone delivery ships.

Frequently Asked Questions

Q: Is this the same as in-app voice?
A: No. Phone Calls is a separate planned telephony channel.

Q: Can I connect a number now?
A: No. It is not available yet.

Q: Will calls use the employee's normal controls?
A: Yes, shared permissions and guardrails are intended.