Text Them via SMS
SMS is a planned phone-text channel for reaching an AI employee without installing an app. It would use a connected number and return replies by text, with the employee's normal permissions and guardrails.
TL;DR
SMS support is on the roadmap for ordinary phone numbers. The channel does not exist yet: there is no SMS number, no inbound texting, and no way to enable it. Use web chat or Telegram for mobile access from any handset today.
How It Works
flowchart LR
A[Text message] --> B[SMS number]
B --> C[Employee]
C --> D[Text reply]
When released, a message sent to the connected number will be routed to the selected employee. The reply will return to the same phone conversation.
What It Can Do
- Receive text messages from a phone.
- Reply without a web login.
- Use the employee's skills and approved tools.
How to Set It Up
No setup is available yet. After launch, open Settings > Technical > Channels, choose SMS, and use Manage for number and employee configuration.
Tips & Tricks
Use short, explicit requests over SMS. Keep sensitive or file-heavy work in the workspace until the channel supports those formats.
Good to Know
SMS cards show Coming soon and intentionally omit activity analytics until the service can receive traffic.
Frequently Asked Questions
Q: Does SMS require an app?
A: No. The planned channel uses ordinary text messaging.
Q: Can I enable it now?
A: No. It is not released yet.
Q: Will replies use employee memory?
A: Yes, shared memory is the intended behavior.