Message on Microsoft Teams

Microsoft Teams is a planned messaging channel for bringing employees into Teams conversations, the Microsoft 365 equivalent of the Slack channel. It is not built yet.

TL;DR

Microsoft Teams chat is planned for Teams channels and direct messages. It is not available yet. Use the supported web, Slack, Telegram, or mailbox channels today.

How It Works

flowchart LR
  A[Teams channel or DM] --> B[Teams connection]
  B --> C[Employee]
  C --> D[Teams reply]

The planned connection will route an approved Teams message to one employee and return the response to the same conversation. Organization-level access controls will apply before work runs.

What It Can Do

Nothing yet, the channel has not shipped. Once live it is expected to cover:

• Answering direct messages sent to the employee in Teams.
• Replying in a Teams channel when the employee is mentioned.

How to Set It Up

Setup is not available yet. After launch, open Settings > Technical > Channels, select Microsoft Teams, and use Manage to authorize and map the employee.

Tips & Tricks

Use a dedicated test channel first. Review organization guardrails and approval rules before opening a connection to a broad Teams workspace.

Good to Know

The card shows Coming soon while no Teams connection can receive traffic. This channel covers Teams chat only, messages in channels and direct messages. Joining a Teams meeting as a participant is a separate, also planned, Meeting channel.

Frequently Asked Questions

Q: Can I connect Teams now?
A: No. The integration is planned and not built yet.

Q: Is this the same as the Meeting channel?
A: No. Teams chat and the Meeting channel are separate. Teams chat covers channel and direct messages; the Meeting channel covers joining a live Teams, Zoom, or Meet call as a participant.

Q: Where will I manage it?
A: In the Microsoft Teams drawer under Settings > Technical > Channels.