Reach Them on Telegram
Bring your AI employee into Telegram, the app on your phone you already check all day. Message the bot directly or add it to a group and mention it. It replies right there through the employee selected when you connect the bot.
TL;DR
Create a bot with Telegram's BotFather, copy the token it gives you, then connect it from the Channels page and pick the employee who answers. Set that employee to Public, zero workspace access before a Telegram contact can reach it. Telegram is an outside communication route, not a way to request confidential company information.
How It Works
Each employee gets its own Telegram bot. When you message a public employee's bot, or mention it in a group, Telegram sends an isolated outside conversation to that employee. The reply lands in the same chat without workspace data, memory, tools, or actions.
- One selected employee. The connection is bound to the employee you chose during setup.
- DMs are always on. A direct message to the bot always gets a reply.
- Quiet in groups. In a group the bot only replies when you mention it or reply to one of its messages. It never jumps into unrelated chatter.
- Conversation continuity. Replies in the same Telegram chat stay with the same selected employee.
What You Can Do
| Action | How it looks in Telegram |
|---|---|
| DM the employee | Open a chat with your bot and type. The selected employee replies in that Telegram conversation. |
| Mention in a group | Add the bot to a group, then ask a public question. The reply lands in the group without internal company information. |
| Reply to keep going | Reply to one of the bot's messages in a group to keep talking without mentioning it again. |
| Continue a Telegram conversation | Reply in the same Telegram chat to keep the conversation with the selected employee going. |
| Disconnect | Click Disconnect on the Channels page. The bot stops responding immediately. |
How to Set It Up
1. Create a bot with BotFather
In Telegram, open BotFather, send /newbot, and pick a name and a username. BotFather replies with a token that looks like 123456789:AA.... That token is the key to your bot.
2. Connect it from the Channels page
Go to Settings > Technical > Channels, open the Telegram drawer. Pick the employee who will answer, paste the token, and click Connect. The token is validated and stored encrypted, and the channel turns on right away.
3. Start talking
Open a chat with your bot and say hi. To use it in a team group, add the bot to the group and mention it. Each employee you connect gets its own bot, kept separate per chat.
The Typing Signal
While the employee is working, you see Telegram's "typing..." indicator in the chat, the same signal you see when a person is replying. When the answer is ready it arrives as a normal message, so you always know your message landed.
Tips and Tricks
- DMs are private. A direct message stays between you and the employee, the same way Telegram DMs work between people.
- Be specific in groups. In a busy group, a concrete ask like
@yourbot summarize the deal pipeline for Q3works better than a vague one. - One bot per employee. Connect a separate bot for each employee you want on Telegram. They stay cleanly separate.
- Use the web app for big work. Long-running tasks, file uploads, and the full execution timeline are still best in the web workspace. Telegram is for quick interactions and updates on the go.
What It Costs
Telegram costs the same as web chat: token credits for the calls the employee makes to answer you. There is no extra per-message or per-minute fee for using Telegram itself, you pay only for the work the employee does.
Is It Safe
- Verified delivery. Every incoming message is checked to confirm it genuinely came from Telegram before any work runs. Forged requests are rejected.
- Tenant isolation. A bot is bound to one workspace. Messages from one bot never reach another customer's employee.
- Token encryption. Your bot token is encrypted at rest and only used at the moment of a reply.
- Channel gate. The Channels page toggle is the master switch. Disable it and the bot stops responding immediately.
- Soft disconnect. Disconnecting stops the bot from receiving or sending anything, and you can reconnect later with memory intact.
- Public-contact boundary. Telegram contacts are external. The employee must be Public to receive them, and the resulting turn has no workspace data, memory, tools, or action authority. There is no per-contact allowlist yet.
Good to Know
- Each employee has its own bot. Unlike a single shared assistant, every employee you connect runs as its own named Telegram bot.
- Text first. Replies arrive as plain text. Sending files or voice notes through Telegram is not supported yet, use the web app for those.
- Reconnects keep memory. Disconnect, then reconnect later. The same bot re-binds to the same employee with memory intact.
Frequently Asked Questions
Q: Does the bot read every message in a group? A: No. In a group it only acts when you mention it or reply to one of its messages. Everything else in the group is ignored.
Q: Will the employee remember Telegram conversations later in web chat? A: Telegram keeps its own conversation route. Use the web app for private workspace work and confidential information.
Q: Can two employees share one bot? A: No. Each bot answers as exactly one employee. To put another employee on Telegram, create a second bot and connect it the same way.
Q: What happens if I disconnect? A: The bot goes quiet immediately. Your conversation history stays saved, and reconnecting restores everything without losing memory.