Embed a Chat Widget
The Chat Widget is the planned way to put an employee on your public website. Visitors will be able to ask questions in a small embedded chat surface while the employee follows the skills, tools, and duties you configure.
TL;DR
The widget will embed an employee on your website so visitors can chat with it directly. It is on the roadmap and cannot be enabled yet. Once it ships, you will manage it from Settings > Technical > Channels.
How It Works
flowchart LR
A[Website visitor] --> B[Embedded widget]
B --> C[Employee]
C --> B
The plan is for the widget to send visitor messages to the employee you assign and render replies in place, using the same knowledge, skills, and tools as web chat, with tenant isolation between workspaces.
What It Can Do
Not applicable yet. The channel has no working implementation today, only a placeholder entry in Settings > Technical > Channels.
How to Set It Up
Setup is not available yet. Open Settings > Technical > Channels and you will see Chat Widget listed with a Coming soon badge. There is no configuration, embed snippet, or Manage action to use today.
Tips & Tricks
While you wait, prepare a concise public-facing employee persona and review its guardrails and duties, since a public website channel needs tighter escalation rules than internal chat.
Good to Know
The card stays a compact Coming soon placeholder in Settings > Technical > Channels until the channel actually ships. No visitor traffic reaches any employee through this channel while it is unavailable.
Frequently Asked Questions
Q: Is the Chat Widget available today? A: No. It is on the roadmap and has no working implementation yet.
Q: Where do I find it in the meantime? A: Settings > Technical > Channels, listed as Chat Widget with a Coming soon badge.
Q: Will website conversations be isolated from my internal workspace chat? A: That is the intended design once the channel ships, matching how other channels keep tenant data separate.
Q: Can I choose which employee answers visitors? A: That is planned as part of the setup, but nothing can be configured until the channel launches.