Review Their Activity Log
Every time an employee does something, it gets recorded. The Activity tab is where you see all of it.
TL;DR
Activity shows what your employees are doing and what they have already done, from the individual action up to the full picture. Every step (thinking, calling a tool, delegating, producing a deliverable) shows up in real time and stays in the history. Click into any activity to see cost, timing, inputs and outputs, and whether anything went wrong. No setup, it is on for every employee by default.
How It Works
When you send a chat message, a schedule triggers, or another employee delegates work, the employee starts working. That entire piece of work, start to finish, is one activity.
Inside each activity, the employee takes multiple actions: thinking, calling a tool, delegating to a teammate, writing a document. Each action is one step.
| Term | What it means | Example |
|---|---|---|
| Activity | One complete piece of work | Eva responded to your chat message |
| Action | One step inside that work | Eva called the web search tool (2.5s) |
Where to Find Activity
1. The Activity Tab
Go to Workspace, select an employee, team, or the company scope, and click the Activity tab. Each row is one activity (a workflow run). Click a row to expand it and see the actions inside, or click it again to open the full Activity Inspector.
Use the Work source filter at the top to narrow the list to Chat, Voice, Routine (schedule), Saved skill, API, MCP, or Webhook. There is no separate filter for action type, tool calls and delegations show up inline once you expand a row.
To see a team's or the whole company's activity, switch scope with the scope selector in the page header rather than looking for a dedicated button.
Export: the Activity tab has a download control that exports the current, filtered list as Markdown, CSV, or JSON, useful for audits or sharing outside the app.
2. The Sidebar Timeline
On the right side of the workspace, under "Last hour", a live feed shows recent actions as they happen. It updates over the real-time connection, no refresh needed.
3. Chat Messages
Every chat message shows an action count and its credit cost. Click Inspect on a message to open the Activity Inspector for that specific activity.
The Activity Inspector
The Activity Inspector is the detailed view of a single activity. Open it by clicking a row in the Activity tab, clicking Inspect on a chat message, or clicking an item in the sidebar timeline.
Every section below is visible on every plan unless marked otherwise.
| Section | What it shows |
|---|---|
| Summary | A short description of what happened. If it failed, the error shows here with a red border |
| Overview | Stat cards: outcome, model, duration, credits, actions used, tools used |
| Pipeline | Every model call this turn, in order, including whether Credits Saver routed it to a cheaper model |
| Cost | Credits by category (LLM, compute, task, workflow, guardrail), prompt cache savings, token counts, and a usage breakdown matching your Credit Usage page |
| Performance | A waterfall of the whole run plus a bar chart of individual action durations, so you can spot the bottleneck |
| Plan | The numbered steps the employee decided to follow, only shown when it planned first |
| Input & Output | The conversation the employee saw, which channel it came in on, and the response it produced |
| Model | Which model ran, its tier, and the reasoning effort used |
| Safety | Any error, whether a guardrail policy flagged or blocked something, whether the employee paused for your approval, and the Quality Check verdict if Quality Evaluation is on |
| Execution (requires Leader plan or higher) | The employee's full internals for this run: tools called with inputs/outputs, skills loaded, the internal step trace, and middleware order |
| Coordination (requires Leader plan or higher) | Sub-activities, which channel routed the work in, who was assigned, and any delegation to teammates |
| Memory (requires Leader plan or higher) | Knowledge graph results and training context that were injected into this run |
| Prompt (requires the Custom/Enterprise plan) | The full assembled system prompt, tool definitions, and the prompt manifest listing every skill and duty that was loaded |
| Reference | Trace and correlation IDs for debugging or support |
On a plan below the section's requirement, that section shows an upgrade prompt instead of the data. Everything above Execution, including Cost, Performance, and Safety, is available on every plan.
Quality Check
If Quality Evaluation is turned on (Settings > Technical > AI Evaluation, Builder plan or higher, off by default), a reviewer scores the enabled tools against their visible standard. The separate Every response checks are also off by default; Answer quality, Relevance, Helpfulness, Conciseness, and Claim honesty each review every employee reply against their editable standard and create one additional review call per reply. You can also create a named workspace-specific response check with its own standard; when enabled, it follows the same every-reply rule.
What You Can Do
| Action | How |
|---|---|
| View activity history | Workspace, select employee/team/company, click Activity |
| Watch work in real time | Keep the sidebar timeline open while chatting |
| Inspect a chat message | Click Inspect on a chat message |
| Expand an activity row | Click the row in the Activity tab |
| Filter by source | Use the Work source dropdown |
| Export activity | Use the download control on the Activity tab (Markdown, CSV, JSON) |
| Switch scope | Use the scope selector to move between employee, team, and company activity |
| Drill into a delegation | Open the Coordination section and click into the delegated activity (Leader plan+) |
How to Set It Up
Nothing to do for the timeline itself. Activity tracking is on automatically for every employee. Quality Check verdicts require turning on Quality Evaluation separately from Settings > Technical > AI Evaluation.
Tips & Tricks
- Debugging unexpected results. Open the Inspector's Execution section (Leader plan+) to see every tool call, its inputs and outputs, and where things went sideways
- Understanding costs. The Cost section breaks a run down by category. If one activity was expensive, check Pipeline for which model call and Cost for which fee drove it
- Slow responses. Check Performance. The waterfall shows whether a specific tool call or model call was the bottleneck
- Delegation chains. If work feels slow, open Coordination and drill into the delegated activity to see where the time actually went
- Safety issues. Check the Safety section for guardrail flags, errors, or a Quality Check verdict below your standard
Good to Know
- Activity vs. Work Journal. Activity is the raw feed of every action. The work journal is a summary the employee writes after finishing work. They complement each other
- No extra cost. Watching activity does not cost credits
- Never blocks work. If activity tracking fails to write, the employee keeps working
- Deeper detail is plan-gated. Execution, Coordination, and Memory need the Leader plan; the raw system prompt needs the Custom (Enterprise) plan. Everything else, including Cost and Performance, is available on every plan
- Data retention is fixed, not a toggle. How long activity, usage, and related data stay stored is a platform-wide retention policy, not a per-activity setting you configure here
Frequently Asked Questions
Q: What is the difference between an activity and an action? A: An activity is one complete piece of work, like responding to a chat message. Actions are the individual steps inside it: thinking, calling a tool, delegating.
Q: How do I open the Activity Inspector? A: Click a row in the Activity tab, click Inspect on a chat message, or click an item in the sidebar timeline.
Q: Can I see what tools an employee used? A: Yes, on the Leader plan and above. The Execution section lists every tool call with its inputs and outputs. Below that plan, the section shows an upgrade prompt instead.
Q: What if something fails? A: The Summary card shows a red border with the error message, and the Safety section shows more detail, including whether a guardrail policy blocked something.
Q: Can I see the full system prompt an employee received? A: Yes, but only on the Custom (Enterprise) plan. The Prompt section shows the assembled system prompt, tool definitions, and the manifest of loaded skills and duties.
Q: Does activity tracking slow the employee down? A: No. It is recorded as a side effect, and a tracking failure never blocks the employee's work.
Q: Can I export my activity history? A: Yes, from the download control on the Activity tab, as Markdown, CSV, or JSON.