Hire a Team
Hire a pre-built team from the Marketplace so its members work together from day one. The team leader handles coordination so you talk to one person and the team does the rest.
TL;DR
Teams group employees by function (Marketing, Sales, Support, and more). A pre-built team from the Marketplace is ready in one click: every member is created and configured, a leader is assigned, and the leader introduces the team and starts working. Once active, the leader is your single point of contact: they delegate work, run sprints, and coordinate all members.
The Bench
Every workspace has a Bench, a holding area where individual hires land by default. Think of it like an office lobby: employees sit there, they can see each other, but they are not yet working as a team.
| Bench | Active Team | |
|---|---|---|
| Can see each other | Yes | Yes |
| Shared tools | Yes (each employee's own tools) | Yes |
| Shared memory | No | Yes |
| Delegation and task assignment | No | Yes |
| Sprint planning | No | Yes |
| Team dashboard | No | Yes |
| Team leader | No | Required |
Bench employees will explain this clearly if you ask them. They know they are not yet on a working team and can tell you what you need to do to unlock collaboration.
To move someone off the Bench, add them to a team with a leader. That is when they gain shared memory, delegation, and the ability to coordinate.
How to Hire a Team
- Go to Marketplace from the top navigation
- Find a team card and click "Hire"
- All members are created and configured automatically. A leader is assigned
- The leader introduces the team and asks what you need. From there, work happens the same way it does for any employee: you assign tasks, and the leader can open a sprint when a stretch of work is worth naming
Pre-built teams come pre-configured: the right skills, the right tools, the right leader. You answer a few questions and they get to work.
Once a team exists, you can customize its composition from the Members tab: add employees from the Bench, or move them in from another team. Creating a brand-new team from scratch, reassigning the team leader, and deleting a team are temporarily unavailable in the app right now (the buttons are visible but disabled with a "Currently unavailable" note).
How the Leader Runs Things
Once a team is active, the leader is your main contact:
- You tell the leader what you need
- They break it into tasks and assign them to the right members
- Members execute and report back to the leader
- The leader delivers the consolidated result to you
You can also talk directly to any team member. They know their role, their teammates, and the shared team context.
Once a week, the leader raises the state of the work with you: whether a stretch of it is worth naming and opening as a sprint, or whether an open sprint has run past its target date and should be wrapped up. You answer in a sentence and the team acts on it. Nothing opens or closes on its own.
What You Can Do
| Action | How |
|---|---|
| Hire a pre-built team | Go to Marketplace, click "Hire" on a team card |
| Add members | Open the team's Members tab, add employees from the Bench |
| Remove members | Open the team's Members tab, remove an employee (they return to Bench) |
| View the team dashboard | Click the team name in the sidebar |
| Open or close a sprint | Ask the leader, or use the sprint controls on the team dashboard |
| Set goals and KPIs | Set them on the company Profile page; the team works toward them |
The Team Dashboard
Click a team name in the sidebar to open the team dashboard. Available tabs:
| Tab | What It Does |
|---|---|
| Chat | Messages route to the team leader |
| Tasks | Track work across all team members |
| Drive | Browse team files and journals |
| Inbox | Messages and requests waiting on the team |
| Calendar | Scheduled work and events for the team |
| Execution | Overview of the current sprint, sprint history, momentum, team health, and any goals and KPIs the team is working toward |
| Members | Add, remove, or reorganize employees |
| Tools | Tools shared across the team |
| Skills | Skills and playbooks the team draws on |
| Charter | Team name and description |
| Routines | View and manage schedules for all team members |
| Activity | Timeline of all team activities |
Tips and Tricks
- Start with pre-built. Pre-built teams come with a dedicated leader, smart defaults, and a working charter. Less setup than assembling a team from scratch.
- Keep teams focused. A team with a clear purpose coordinates better than a catch-all group.
- Set goals once, at the company level. Go to the company Profile page to set the objectives and KPIs a team should work toward; the leader plans around them.
- Reorganize freely. Moving employees between teams has no cost and no disruption.
Good to Know
- Bench team. Every organization has a Bench where new individual hires land. The Bench cannot be deleted. Bench employees can see each other but cannot collaborate, delegate, or run sprints. They need to be added to a real team first.
- Shared memory. Employees on the same active team share memory and context. They know what their teammates have been working on. Bench employees do not share memory with each other.
- Alumni. Terminated employees are grouped in the Alumni section in the sidebar (collapsed by default). Their history is preserved.
- One team per employee. Each employee belongs to one team at a time. Moving them to a new team removes them from the previous one automatically.
- Auto-succession. If a team's leader ever leaves the team, the next oldest member is automatically promoted to leader.
- History travels with employees. Chat history and work output stay with the employee, not the team. Reorganizing teams does not lose any work.
- Hiring is free. Credits are consumed when employees do work, not when you create or hire teams.
- Sprints are optional. No sprint exists until the leader opens one. Sprints have two states, open and closed; nothing expires or closes on a timer.
Frequently Asked Questions
Q: What is the Bench and why can't my employees collaborate there? A: The Bench is a holding area for employees who have not been assigned to a working team yet. Employees on the Bench can see each other but cannot delegate, share memory, or run sprints together. To unlock collaboration, add them to a team and assign a leader.
Q: Do employees on the same team share memory? A: Yes. Employees on an active team share context and memory with their teammates. This is what allows the leader to delegate intelligently and members to build on each other's work. Bench employees do not share memory.
Q: Can an employee be on multiple teams? A: No. Each employee belongs to one team at a time. Moving them to a new team removes them from the previous one.
Q: Where do I set my team's goals and KPIs? A: On the company Profile page. The team's Execution tab then shows those objectives and their linked KPIs alongside the current sprint and sprint history.
Q: How do I get the leader to start working? A: Just tell them what you need. If a stretch of work is worth naming, ask the leader to open a sprint for it. Sprints are optional and your team works fine without one.
Q: Do teams cost extra? A: No. Teams are included in your subscription. Credits are consumed only when employees do work.