Triage the inbox
Sort overnight mail into needs you, can wait, and handled. Named people go to the top. Newsletters and notifications never reach the top.
Question — — by Mahmoud Zalt
The real job description for a personal AI assistant: the daily work it owns, the work you ask for, and the work it must never touch.
Most people never write this job description down, which is why most people are disappointed. You get access to something capable, you ask it a few clever questions, it answers well, and then you go back to doing your day exactly as before. The tool was fine. The job was never defined.
So treat this the way you would treat hiring a person. What is on their desk every morning before you arrive? What do they do when you ask? What is above their pay grade, permanently? Answer those three questions and you have a working assistant instead of an expensive habit of asking questions.
On Sistava, the Personal Assistant role already arrives shaped for that job description. Alice and Bob come with the inbox, calendar, drafting, and daily brief duties built in, plus a permission line that decides which of them happen without asking you. Your work is telling them the details that only you know.
Four things, before you sit down, without being asked. Read and sort the overnight mail. Check tomorrow and today's calendar for conflicts, missing agendas, and unprepared meetings. Draft replies to anything routine. Then write you a brief that says what needs you and summarises the rest in one paragraph.
That last part is the one people underrate. A pile of sorted email is still a pile. The brief is what turns the work into a decision list, and a good brief is short enough to read while the kettle boils. If yours runs to two screens, the sorting rules need tightening, not the writing.
Sort overnight mail into needs you, can wait, and handled. Named people go to the top. Newsletters and notifications never reach the top.
Flag double bookings, meetings with no agenda, and back to back blocks with no gap. Protect the hours you said are for deep work.
Anything predictable gets a draft waiting underneath it. Scheduling, confirmations, short answers, the fourth version of a question you answer every week.
For every call today, a short note on who they are, what happened last time, and what you said you would do. Five sentences, not a dossier.
Track the threads where you are waiting on someone. Surface anything past the date you expected it, with the reminder already drafted.
One short page. What needs you today, what she handled, what is waiting on your approval. Read in ninety seconds.
The one-off jobs that break your concentration when you do them yourself. Research a company before a call. Compare three options and give you a recommendation. Find that thing you were sent in March. Turn your voice note into a written summary. Book a flight within the rules you gave her.
These are not the impressive jobs and that is the point. Each one costs you eight to twenty minutes and, worse, costs you the thread of whatever you were doing. Handing them off is worth more than the minutes suggest, because the minutes were never the expensive part.
The test for whether something belongs here is simple. If you can describe the finished result in one sentence and you would not be embarrassed to ask a competent person to do it, hand it over. If describing it takes longer than doing it, do it yourself and move on.
| Duty | What good looks like | Alone or asks first |
|---|---|---|
| Inbox triage | Nothing important buried, nothing unimportant surfaced | Alone |
| Morning brief | One page, read in ninety seconds, only what needs you | Alone |
| Drafting replies | Sounds like you, ready to send, needs edits under half the time | Alone (draft only) |
| Sending a reply | Correct, on time, and approved by you | Asks first |
| Meeting prep | Five sentences on who, what last time, what you promised | Alone |
| Calendar holds on your own time | Deep work protected before someone else claims it | Alone |
| Booking with an outside person | Right slot, right timezone, right people | Asks first |
| Research and comparison | A recommendation with reasons, not a pile of links | Alone |
| Chasing what you are owed | Polite reminder drafted the day it goes late | Draft alone, send on your yes |
| Anything touching money | Prepared, itemised, and waiting for you | Asks first, always |
Samuel directs a small education nonprofit in Nairobi. Two years ago he wrote a job description for a part-time assistant, costed it, and shelved it because the budget was never there. When he set up an AI assistant, he opened that old document and pasted most of it in as the brief. It is the best starting point anyone in this cluster of stories had.
The document already listed the duties in plain language: manage the director's diary, screen incoming correspondence, prepare briefing notes before funder meetings, track grant reporting deadlines, and draft routine replies. He deleted the parts about answering the office phone and being on site, added the names of his four funders and two board members, and that was the brief.
The duty that surprised him was grant deadline tracking. He had been holding eleven reporting dates across four funders in his head and a spreadsheet he updated badly. Now the ones inside three weeks appear at the top of his morning brief with the draft covering note already written. He has not missed one since, and he had missed two the year before.
What did not work was funder relationship writing. His assistant drafts the reports and the routine correspondence, but anything with genuine warmth in it Samuel writes himself, because the funders give money to him and not to an office. He says the split is obvious in hindsight: the administration is a job, the relationships are the work.
Anything where being wrong costs more than being slow. This is the part of the job description most people leave blank, and it is the part that decides whether you keep the assistant or quietly stop using it. Write it down before you need it, not after something goes out that should not have.
Write it down, hire someone to do it, connect what they need, and set the line between acting and asking. Half an hour, in this order. The order matters because each step gives the next one something it needs.
One honest note about the job description. The duties you resent most are usually the ones you are worst at describing, because you have never had to explain them to anyone. Push through that. Ten minutes of awkward writing about how you handle your inbox is worth more than any amount of tinkering later.
Four standing duties: sort the overnight inbox, check the calendar for conflicts and unprepared meetings, draft replies to anything routine, and write you a short brief listing what actually needs you. Those four should happen before you sit down, without being asked, on a schedule you set once.
If you still open your inbox first thing and read everything, it is doing too little. The signal of a well defined job is that your morning starts with a brief rather than with raw mail. If you are only asking it questions when you remember it exists, the standing duties were never set.
Not at first, and possibly not ever for anything outside your organisation. The sensible default is drafts allowed, sending held for your approval. Most people loosen that after a few weeks for narrow, low-stakes categories such as scheduling confirmations, and leave everything else on approval permanently.
Yes, and the useful additions are research, comparisons, finding old documents, summarising long threads, preparing meeting notes, and travel booking within rules you set. Add them one at a time after the core three duties are running well, so you can tell whether each one earned its place.
A chat assistant does what you ask when you remember to ask. A personal assistant has standing duties, connected accounts, a written brief, and a schedule, so the work happens whether or not you thought about it. The difference is job definition and access, not intelligence.
Then write your own duty list rather than borrowing this one. A studio owner, a researcher, and a field engineer have genuinely different standing work. The method holds even when the duties do not: name the recurring jobs, name the on-demand ones, and name what must never be handed over.
The whole difference between an assistant and a clever tool is whether it knows what its job is when you are not in the room. Write the three standing duties, name what needs your yes, name what is never hers, and let tomorrow morning show you the gap you have been living with.