Connect Retently to your AI employee
Connect to Retently: manage tickets, surveys, feedback, and customer interactions. Hire an AI employee, connect Retently in one click, and it takes real actions in Retently for you: reading, writing, and following up while you get on with something else. Works over OAuth or any MCP server, and no workflow builder is involved.
Things people ask their AI employee to do in Retently
- Answer the easy tickets in Retently and escalate the ones that need me.
- Every morning, tell me the three complaints that repeated most in Retently.
- When a ticket in Retently mentions cancelling, tell me before it closes.
How connecting Retently works
- Hire an AI employee from the marketplace. It arrives knowing the job.
- Connect Retently in one click through its standard OAuth screen. No API keys.
- Ask for what you want in plain language. It does the work and reports back.
Why connect Retently to an AI agent?
Your AI employee handles the repetitive Retently work, on a schedule or on request, and tells you what it did. Retently is one of thousands of connections, plus any MCP server you already run, so a single request can cross all of them. Category: Customer Support & Feedback.
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FAQ
How do I connect Retently to an AI agent?
Hire an AI employee, open its Tools tab, find Retently, and click Connect. You authorise access through the standard Retently OAuth screen and the connection is live the moment you approve it. There are no API keys to paste and nothing to deploy.
Do I have to build a workflow or write code?
No. This is not a workflow builder with triggers and branches. You tell your AI employee what you want in plain language, and it decides which Retently actions to run. If you want it to happen every week, say that too.
What can an AI agent actually do inside Retently?
Everything Retently exposes to us: the full action list is on this page, read and write both. Anything Retently itself does not allow is listed as a limit, so you find out here rather than by failing later.
Is there an MCP server for Retently?
You do not need one, the Retently connection is built in. If you already run your own MCP server, your AI employee can use that too, alongside the built-in connection.
Will it work with my other tools at the same time?
Yes, and that is the point. Retently is one of thousands of connections, so a single request can read from one tool, act in Retently, and report back in your chat.
Is it safe to give an AI agent access to Retently?
You connect Retently once at the company level and choose which employees may use it. Sensitive actions can require your approval before they run, and every action the employee takes is logged.