Refund Policy

Last updated: August 4, 2026 We built Sistava to solve real problems for real businesses. If we haven't done that, you shouldn't pay for it. This policy explains when and how we issue refunds, and what we do when something goes wrong on our end.

14-Day Money-Back Guarantee

If you're not satisfied with Sistava within the first 14 days of your purchase, contact us and we will refund you — no lengthy explanations required. The 14-day period starts on the transaction date shown on your receipt. Refund requests submitted after 14 days from the original purchase cannot be processed under this guarantee.

What Is Refundable

• Unused subscription value — within the 14-day window we refund the part of your payment you have not used, pro-rated against the credits you consumed. Consumed no credits? You get a full refund. Used half? You get half back. There is no minimum and no approval hoop; the arithmetic is simply what is left.
• Unused credits — credits you purchased but have not spent are refundable within the 14-day window.

What Is Not Refundable

• Credits you have already used — consumed credits represent AI work that was delivered. Once credits are spent on tasks that ran successfully, those credits are not refundable.
• Purchases older than 14 days — after the guarantee window closes, we do not offer prorated or partial refunds for the remaining subscription period.
• Credit top-ups used after the 14-day window — standalone credit purchases consumed outside the initial guarantee period are non-refundable.

When Something Goes Wrong on Our End

This is where our policy differs from the standard. If your credits were consumed due to a bug, a stuck workflow, a runaway process, or any other failure that originated on our side, we take full responsibility — regardless of the 14-day window. Here is what we will do: We do not intend to collect money we did not earn. If a system error on our side wasted your credits, that money was never ours to keep. We will make it right, whichever way works best for you.

• Investigate first. We will review the logs, trace the issue, and confirm whether the credit burn was caused by our system.
• Credits restored immediately. If we confirm the issue was on our end, we restore the burned credits to your account right away so you can keep working without interruption. This is the fastest path back to full capacity.
• Money refunded if you prefer. If you would rather have the monetary value returned instead of (or in addition to) credits, we will refund it. Just tell us which you prefer when you reach out. You should not have to choose between getting your money back and losing your ability to work.

How to Request a Refund

Email us at [email protected] with: We may follow up to ask for brief feedback on your experience. This is purely to understand what went wrong so we can improve — it is never a condition of receiving your refund . You are not required to respond. We will review your request and respond within 1–2 business days . If approved, the refund will be returned to your original payment method within 5–7 business days , depending on your payment provider.

• The email address associated with your account
• The approximate date of the purchase or the event in question
• A brief description of what happened (optional for the 14-day guarantee, required for system-error claims)

Refund Processing

Approved refunds cancel your subscription immediately, ending access to the platform at the time of approval. The refund amount is returned to the original payment method. Processing times vary by provider but are typically 5–7 business days after approval. For system-error refunds, your account and credits are restored rather than cancelled — we want you to stay and have a better experience.

Cancellation

You can cancel your subscription at any time from your account settings. No notice period, no forms, no calls required. Once cancelled, your access continues until the end of the current billing period. We do not charge you again after that. Cancellation does not delete your account or data. If you come back later, everything is still there.

Questions

If anything about this policy is unclear, or if you're unsure whether your situation qualifies, just ask. Reach us at [email protected] . We would rather talk it through than leave you frustrated.