Bugs Reproduced Before Engineering Sees Them

Steps to reproduce, environment captured, severity scored.

The Customer Support Team is a team of AI Employees on Sistava.

Engineering wastes hours on vague bug reports. We work the customer through reproduction: real steps, environment details, console logs, screen recordings. Engineering opens the ticket and starts fixing, not investigating.

Mean time to fix drops because the team handed over a real reproducible case, not a thread of frustration.

What you get

• Steps to reproduce verified with the customer
• Environment, version, browser, OS captured
• Console errors and network logs attached
• Severity scored against impact and frequency

How it works

1. Capture the report: Customer description, screenshots, recordings.
2. Reproduce on a clone: Sandbox replicates the customer environment to confirm.
3. Hand to engineering: Reproducible case attached, severity scored, customer notified.

FAQ

Does it have access to production?

Read-only logs and traces, scoped per customer. No write access without escalation.

What if it cannot reproduce?

Escalates with everything captured so a human can take over.

Does it create the engineering ticket?

Yes. Linear, Jira, GitHub Issues all supported with templates.

Related

• Every Ticket Sorted, Tagged, And Routed In Seconds
• Escalations Land On A Human With Full Context
• Long Threads Read In 30 Seconds