A Real Reply In Minutes, Not Hours
Drafted from your knowledge base, sent in your brand voice.
The Customer Support Team is a team of AI Employees on Sistava.
Long first-response times kill CSAT. We draft a real reply within minutes: pulled from your knowledge base, written in your brand voice, addressing the actual question, not a templated thank-you.
Agents review and send, or auto-send on tickets that match high-confidence rules. Customers feel heard sooner; agents work fewer simple tickets.
What you get
- First reply drafted within minutes of arrival
- Pulled from the knowledge base, not generic
- Brand voice and tone consistent across replies
- Auto-send on rules you trust, agent-review otherwise
How it works
- Read and match: Question matched against knowledge base and prior tickets.
- Draft the reply: Real answer in your voice, not a templated acknowledgment.
- Send or queue: Auto-send on trust tier; otherwise queued for agent approval.
FAQ
Does it auto-send?
Yes, on rules you set. Most teams start with auto-send for billing FAQs and password resets, agent-review for everything else.
Will it confuse customers?
Replies are real answers, not templated. Customers know they got useful info, not a holding message.
What if the answer is wrong?
Agents flag bad replies. The team learns and the knowledge-base entry gets corrected.