Sistava

Knowledge Base Management

AI Customer Support Team

A knowledge base that updates itself from every resolved ticket

Every resolved ticket is a lesson. Your AI support team analyzes resolutions and identifies patterns: new product questions, recurring issues, workarounds that agents discover. It drafts new KB articles or updates existing ones automatically.,Gaps in your knowledge base get surfaced proactively. When agents handle questions that have no matching article, the AI flags it, drafts a solution, and submits it for review. Your KB grows with every interaction instead of going stale.,Articles are written in clear, customer-friendly language with step-by-step instructions, screenshots suggestions, and related links. No more outdated help docs that confuse customers more than they help.

Benefits

How It Works

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At a Glance

3x
Faster KB article creation
48%
Increase in self-service resolution
Daily
Automatic gap detection

A Knowledge Base That Learns From Every Ticket

Self-Service That Actually Works

FAQ

Will the AI publish articles without my approval?

No. Every drafted article goes through your review workflow before publishing. You control what goes live and can edit content, formatting, and categorization before approval.

How does it know which articles are outdated?

When agents resolve tickets differently than what an existing article suggests, the AI detects the discrepancy. It also tracks articles that customers view but still submit tickets about, indicating the content is unclear.

Can it write in my brand voice?

Yes. Upload your style guide or existing KB articles. The AI matches your tone, formatting conventions, and terminology. Articles read like your team wrote them.