Sistava

Live Chat Triage

AI Customer Support Team

Greet, qualify, and route every chat in under ten seconds

Visitors who land on a chat widget expect an answer in seconds, not minutes. Your AI support team picks up every chat the moment it opens, identifies the question, and either resolves it or routes it to the right human with full context already attached.,Routing is intent based, not round robin. Sales questions go to sales, billing questions to billing, technical questions to engineering. Every handoff arrives with the chat transcript, customer history, and a one line summary so the next person can start solving instead of asking what is wrong.,The widget never sleeps. Weekend, holiday, three in the morning, the first message gets a real reply. Customers stop hitting walls and your human team stops waking up to a queue of overnight tickets.

Benefits

How It Works

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At a Glance

< 10s
Average first reply time
60%
Chats resolved without a handoff
24/7
Coverage across every timezone

Speed Wins Trust

Routing Is the Hidden Bottleneck

FAQ

How does it know when to hand off to a human?

You define the rules. Refunds over a threshold, VIP accounts, escalating tone, or topics outside the knowledge base all route to a human. Everything else stays with the AI.

Can it handle multiple chats at once?

Yes. The same teammate runs hundreds of concurrent chats with no degradation. Each conversation keeps its own context and history.

What chat platforms does it work with?

It connects to Intercom, Zendesk Chat, Crisp, HubSpot, Drift, and any web widget that exposes a webhook or API. Your existing widget keeps running, the AI just answers it.