Sistava

Proactive Onboarding Support

AI Customer Support Team

Walk every new customer to first value, no tickets required

Most churn happens in the first thirty days, before the customer even files a ticket. They sign up, they hit a wall, they go quiet, they cancel. Your AI support team watches every new account and steps in the moment it stalls.,Setup tracking is automatic. The AI knows which onboarding steps each new customer has finished, which they have skipped, and which they have started but abandoned. Personalized nudges go out at the right time, with the right link, in the right tone.,Office hours scale with you. The AI hosts walk through sessions on demand, answers product questions in plain language, and books a real human when the customer wants one. Nobody waits a week for a kickoff call.

Benefits

How It Works

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At a Glance

40%
Reduction in first month churn
2x
Faster time to first value
Zero
Missed activation opportunities

Activation Is the Real Conversion Event

Help Should Find Customers, Not the Other Way Around

FAQ

How is this different from drip onboarding emails?

Drip emails fire on a schedule regardless of what the customer is doing. This system fires when the customer actually stalls, with help that matches the specific step they are stuck on.

What if a customer wants to be left alone?

Each customer can opt out of proactive outreach. The AI respects that and only responds when contacted. Onboarding tracking continues silently for your reporting.

Can it adapt nudges per customer segment?

Yes. Enterprise accounts, prosumers, and free trial users can each get their own playbook. Same engine, different tone and pacing.