Sistava

AI Ticket Resolution

AI Customer Support Team

Triage, categorize, and resolve tickets before your team clocks in

Your AI support team reads every incoming ticket the moment it arrives. It classifies the issue by category, urgency, and complexity, then checks your knowledge base, past resolutions, and account history for the best answer.,Common questions get resolved instantly with accurate, personalized replies. Password resets, billing inquiries, feature questions, shipping status updates. Your customers get answers in under two minutes, not two days.,Complex tickets that need a human get escalated with full context attached: customer history, sentiment analysis, suggested resolution, and relevant KB articles. Your human agents pick up where the AI left off, never starting from scratch.

Benefits

How It Works

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At a Glance

<2 min
Average first response time
80%
Tickets resolved without a human
24/7
Coverage with zero staffing gaps

Why Speed Matters More Than You Think

Consistent Quality at Any Volume

FAQ

What types of tickets can the AI resolve on its own?

Password resets, billing inquiries, shipping status, feature questions, return policies, and any issue where the answer exists in your knowledge base or account data. You control which categories are auto-resolved and which require human review.

How does it know when to escalate instead of responding?

Complexity scoring considers factors like customer sentiment, account value, issue novelty, and whether similar tickets have required human intervention before. You set the threshold.

Does it work with my existing help desk software?

Yes. One-click OAuth connection to Zendesk, Intercom, Freshdesk, HubSpot Service Hub, and thousands of other tools. Tickets are resolved inside your existing system.