Sistava

Bookings and Enquiries

AI for Restaurants and Hospitality

Answered during service, not after it

Booking enquiries arrive during service, which is exactly when nobody can answer them. Large groups, private hire, dietary questions, and availability all wait until the floor is quiet.,Your assistant handles them as they come: availability, standard questions, and gathering what a larger booking needs before it reaches you.,The bookings you lose are rarely lost on price. They are lost because someone else replied first.

Benefits

How It Works

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At a Glance

During service
Enquiries still answered
Gathered
Group and private hire details
Reminded
Before every booking
Escalated
Real decisions only

The Enquiry Arrives at the Worst Moment

Booking enquiries cluster around exactly the hours when a venue is least able to answer them, because the same times that are busy for dining are busy for people making plans. So messages sit until after service, and by then the group organising a birthday has already booked somewhere that replied within the hour. It is not a service failure in any traditional sense, since the floor was correctly prioritised, and the revenue is lost all the same.

Allergen Questions Are Not Routine

Most booking questions can be answered from published information without risk. Allergen and dietary questions cannot, because an approximate or outdated answer has genuine consequences and, in many jurisdictions, legal ones. The right behaviour is narrow: state only what your published allergen information says, and route anything specific to a person who can check the current dish. That is a deliberately conservative rule and it is the correct one for a category where being roughly right is not good enough.

FAQ

Does it integrate with our booking system?

It works alongside the tools connected to your workspace. The gap it fills is usually the enquiry conversation around the booking rather than the table management itself, which your system already handles.

Can it confirm a large group booking?

It gathers everything and prepares it. Committing a large party on a busy date is a revenue decision for the manager, since it affects the whole service.

What about allergy questions?

It should state what your published information says and escalate anything specific to your team. Allergen questions carry real safety and legal weight, and an approximate answer is not acceptable, so anything beyond your published statements goes to a person.

Can it answer the phone?

Voice is coming soon in our catalog. Today it covers written channels, which increasingly carry booking enquiries even for venues that also take calls.