Sistava

Customer Support Automation

Small Business AI Workflows

FAQ handling, ticket triage, response drafting, and escalation

Small businesses cannot afford a dedicated support team, but customers expect fast responses. Your AI employee handles the first line of support: answering FAQs, triaging tickets, drafting responses, and escalating complex issues to you.,Common questions are answered instantly. Password resets, order status, return policies, business hours, and pricing questions never need a human. Your AI employee learns from your knowledge base, website, and past responses.,Complex issues are escalated with full context. When a ticket requires your personal attention, your AI employee provides a summary, relevant history, and a draft response. You resolve it in minutes instead of starting from scratch.

Benefits

How It Works

  1. Step 1 —
  2. Step 2 —
  3. Step 3 —
  4. Step 4 —

At a Glance

<2 min
Response time for common questions
70%
Inquiries handled without a human
24/7
Support coverage for your customers

Enterprise-Level Support on a Small Business Budget

Free Your Time for Complex Customer Issues

FAQ

How does it learn about my business and products?

Upload your FAQ page, product descriptions, return policy, and any other documentation. Your AI also learns from your past email responses and chat transcripts to understand how you answer questions.

Will it answer questions incorrectly?

Your AI only answers from information in your knowledge base and past responses. When it is unsure, it escalates to you instead of guessing. You can review and correct any response to improve accuracy over time.

Can I set different rules for different types of inquiries?

Yes. Product questions can be answered automatically. Billing disputes can require your approval. Complaints can be escalated immediately. You define the rules per category.