Sistava

Online Reviews and Reputation

Small Business AI Workflows

Build a five-star presence on Google and Yelp

Online Reviews and Reputation handles the full review cycle for your business, asking happy customers to post, monitoring every new review across platforms, and drafting responses that protect your reputation. Your employee turns satisfied customers into a steady stream of five-star posts and addresses negative feedback before it scares away the next prospect.,Your hire watches Google, Yelp, Facebook, and industry-specific sites in real time. New reviews trigger a draft response in your voice, polite and professional for positives, calm and corrective for negatives. After a completed job or visit, it sends a personalized review request through email or SMS at the moment satisfaction is highest.,It works around the clock so a one-star review at midnight gets a thoughtful response by morning, not three days later. Your review average climbs steadily as the volume of fresh five-star posts crowds out old complaints. Local SEO, click-through rates, and walk-in traffic all improve.

Benefits

How It Works

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At a Glance

4.8
Average rating target
< 4 hrs
Response time
24/7
Review monitoring
60%
Request response rate

Why review velocity matters

Responding the way customers read

Catching the unhappy customer first

FAQ

Will it post responses without my approval?

Your call. Most owners have your employee draft every response and post automatically for four and five-star reviews, while three-star and below get queued for your review before going live.

How does it know when a job is done?

Your employee can pull from your booking system, POS, or CRM to detect a completed appointment. You can also message it directly to trigger a request after a custom event.

What about fake or unfair reviews?

Your hire flags reviews that violate platform policies and prepares the dispute submission for Google or Yelp. You approve and submit. Legitimate negatives get a calm public response and an offer to resolve offline.

Does it work for service businesses and shops?

Yes. Plumbers, salons, dentists, restaurants, and retail all use the same loop. Your employee adapts the request and response language to your industry and customer relationship.

Can it ask for reviews on multiple platforms?

It picks the platform you most need reviews on for each customer, usually Google for local SEO. You can rotate or weight platforms based on where you want to grow.