Billing Tickets Closed Without A Human Touch

Refunds, plan changes, invoice questions, payment issues, all handled.

The Customer Support Team is a team of AI Employees on Sistava.

Billing tickets are repetitive but high-stakes. We handle the long tail: refunds within policy, plan changes via your billing system, invoice clarifications, payment retries, dunning conversations.

Agents stay focused on hard escalations. Customers get same-hour resolution on the routine stuff. Revenue leaks shrink because dunning conversations actually get done.

What you get

• Refunds within policy without human approval
• Plan changes executed via your billing system
• Invoice and statement clarifications answered
• Dunning sequences run with empathy and consistency

How it works

1. Identify the ask: Refund, plan change, invoice question, payment retry, dispute.
2. Apply the policy: Within rules: execute. Outside rules: route to a human.
3. Close with proof: Customer notified, audit trail logged, billing system in sync.

FAQ

Does it touch real money?

Refunds and credits within your stated policy. Beyond that, escalates to a human.

Which billing platforms?

Stripe, Chargebee, Recurly, Zuora, Maxio, Paddle. Plus your CRM for plan-change writes.

What about disputes?

Drafts the response with the audit trail attached. Final submission stays with your finance team.

Related

• Refunds Processed Same Hour, Within Policy
• Where Is My Order, Answered Without A Ticket
• Escalations Land On A Human With Full Context